Dish Network 118523, DuoDVR 522 manual Using the Telephone for Voice/Data/FAX, Using Event Timers

				Troubleshooting Tables
Using the Telephone for Voice/Data/FAX
	What Is Happening		Possible Reason	What to Do
	While you are making a	•	The receiver may have tried to call	• You do not have to do anything. You can always use your
	telephone call, you hear		the Customer Service Center to	telephone line, because the receiver automatically hangs up if it
	“clicks.”		send Pay-Per-View purchase	finds the line is busy.
			information. When the receiver
			found that the telephone was busy,
			it automatically disconnected.
	The receiver cannot connect	•	Maybe the receiver is connected to	• Install a DSL filter between the receiver and the telephone wall
	to DISH Network.		a DSL (Digital Subscriber Line)	jack.
			phone line.
	You pick up the telephone to	•	The receiver was calling the	• Hang up, and then pick up the telephone again to get a dial tone.
	make a call, but you do not		Customer Service Center to send
	hear a dial tone.		Pay-Per-View information. When
			the receiver found that the
			telephone was busy, it
			automatically disconnected.
	Your computer or facsimile	•	The receiver was calling the	• Resend the FAX or modem transmission.
	(FAX) machine tries to send		Customer Service Center to send
	a FAX or modem		Pay-Per-View information. When
	transmission, but fails.		the receiver found that the
			telephone was busy, it
			automatically disconnected. The
			FAX or modem found that there
			was no dial tone, and cancelled the
			transmission.
	Your computer or FAX	•	The receiver may have tried to call	• Have the sender resend the FAX or modem transmission.
	machine was receiving a		the Customer Service Center to
	FAX or modem		send Pay-Per-View purchase
	transmission, but an error		information during the FAX or
	occurred.		mode call. When the receiver
			found that the telephone was busy,
			it automatically disconnected. This
			generated “clicks” that caused an
			error in the FAX or modem
			transmission.
Using Event Timers
	What Is Happening		Possible Reason	What to Do
	You try to set up an event	•	You must enter the password	• To be able to set up an event timer for the program, first enter the
	timer and the receiver		before you can create an event	password.
	displays a message noting		timer for a locked program.
	that the program is locked.
	You try to set up an event	•	You must order a Pay-Per-View	• To be able to set up an event timer for the event, first order it.
	timer and the receiver		event before you can create an
	displays a message noting		event timer for it.
	that the program is a Pay-
	Per-View event.
	You try to set up an event	•	You already have set up the	• To be able to set up a new event timer, delete one of the event
	timer, but the receiver		maximum number of event timers.	timers you set up earlier.
	displays an Error message
	giving you the option to
	delete an event timer that
	was set up earlier.
	You set up an event timer,	•	You may have set up a Reminder	• Remember that a Reminder Event Timer just reminds you that the
	but the receiver does not		Event Timer but what you should	program is about to start. An Auto-Tune Event Timer reminds you
	tune to the channel of the		have set up is an Auto-Tune Event	and tunes the receiver to the channel of the program.
	program, or does not record		Timer.
	the program.	•	If you are using Record Plus, it is	• Make sure you set up Record Plus timers when the other TV is not
			possible that someone at the other	being used.
			TV may have cancelled the timer
			when it activated.
	You set up an event timer	•	You may have set up a timer with	• Remember that a Once event timer operates just one time. A
	for a program that is		an incorrect frequency.	Mon.-Fri.event timer operates Monday through Friday on the
	repeated (such as a regularly			same channel at the same time. A Daily event timer does the same,
	scheduled program), but the			Monday through Sunday. A Weekly event timer operates once a
	timer does not operate for a			week on the same channel at the same time.
	showing of the program.

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