Troubleshooting Tables

 

 

 

 

 

 

Message Number

Possible Reason

What to Do

 

 

 

 

 

 

 

 

 

 

 

 

 

• You may have tried to tune to a

• You must buy a channel before you can tune to a program on

 

 

013, 014

program on a channel which you

that channel. Call the Customer Service Center to buy the

 

 

have not bought.

channel, or if you believe this message was displayed by

 

 

 

 

mistake.

 

 

 

 

 

 

 

 

• You may have just plugged in the

• Wait a few minutes to see if the message is removed. Make sure

 

 

 

receiver, and it is acquiring the

that all required cables are in place, and check that all cable

 

 

 

satellite signal. Or, the receiver

connections are tight and dry (for outdoor cables).

 

 

015

may have temporarily lost the

Make sure that the satellite dish has a clear line of sight to the

 

 

signal.

satellite. Check whether branches or leaves have grown into the

 

 

 

 

line of sight.

 

 

 

 

• Check that the Signal Strength bar in the Point Dish/

 

 

 

 

Signal menu is green and displays the word Locked. If not,

 

 

 

 

contact your installer to re-aim the satellite dish.

 

 

 

 

 

 

 

 

• The receiver may not be

• You must connect the receiver to an active telephone connection

 

 

 

connected to an active telephone

at all times. If you install two or more receivers, you must

 

 

018

line.

connect each receiver to an active telephone connection at all

 

 

 

times.

 

 

 

• The credit limit may have been

• Call the Customer Service Center for help checking the credit

 

 

 

exceeded.

limit, and/or to get authorization to make a purchase.

 

 

 

 

 

 

 

 

• The satellite dish may have

• If you have authorized the receiver, wait a few minutes to see if

 

 

 

moved so that it is no longer

the message is removed. Make sure that all required cables are

 

 

 

picking up the satellite signal.

in place, and check that all cable connections are tight and dry

 

 

 

The cable connections may have

(for outdoor cables).

 

 

 

loosened or have moisture inside.

• Make sure that the satellite dish has a clear line of sight to the

 

 

 

There may be an interruption of

 

 

022

satellite. Check whether branches or leaves have grown into the

 

 

the satellite signal.

 

 

line of sight.

 

 

 

 

• Check that the Signal Strength bar in the Point Dish/

 

 

 

 

Signal menu is green and displays the word Locked. If not,

 

 

 

 

contact your installer to re-aim the satellite dish. If you have not

 

 

 

 

authorized the receiver, call the Customer Service Center for

 

 

 

 

help.

 

 

 

 

 

 

 

 

• The receiver may have

• Wait a few minutes to see if the message is removed. Make sure

 

 

 

temporarily lost the satellite

that all required cables are in place, and check that all cable

 

 

 

signal.

connections are tight and dry (for outdoor cables).

 

 

026

 

Make sure that the satellite dish has a clear line of sight to the

 

 

 

satellite. Check whether branches or leaves have grown into the

 

 

 

 

line of sight.

 

 

 

 

• Check that the Signal Strength bar in the Point Dish/

 

 

 

 

Signal menu is green and displays the word Locked. If not,

 

 

 

 

contact your installer to re-aim the satellite dish.

 

 

 

 

 

 

 

 

• Pay-Per-View events cannot be

• Turn the receiver off via the remote "Power" button and do not

 

 

028

purchased until the receiver has

disturb for the next 15 minutes. To change channels, press the

 

 

downloaded new software.

"Up" or "Down" arrow button on the remote or use the "Recall"

 

 

 

 

button to return to the last viewed channel.

 

 

 

 

 

 

 

 

• You may have tried to set a VCR

• You must set up the receiver to control the VCR before you can

 

 

032

Event Timer without having set

set a VCR Event Timer. See the Using the System for

 

 

up the receiver to control the

instructions.

 

 

 

VCR.

 

 

 

 

 

 

 

 

059

• You may have tried to close an

• If your setup includes a multi-dish switch, you must do

 

 

installation menu without having

the Check Switch test.

 

 

 

done the Check Switch test.

 

 

 

 

 

 

 

 

 

• You may have aimed the satellite

• Make sure that you have selected the option for the right satellite

 

 

060

dish at one satellite, but selected

on the Point Dish/Signal menu.

 

 

the option for another satellite on

• Make sure that the cable(s) for the satellite you have selected are

 

 

 

the Point Dish/Signal menu.

 

 

 

connected to the LNBF that receives signals from that satellite.

 

 

 

 

 

 

 

 

 

 

 

 

• You may have set up the receiver

• It is very important for the receiver to get the latest operating

 

 

061

to accept a transmission (a

software, so let the receiver do so. The “download” may take

 

 

“download”) of the latest

several minutes. Do not disturb or unplug the receiver during

 

 

 

operating software via the

this time.

 

 

 

satellite signal.

 

 

 

 

 

 

 

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Dish Network DuoDVR 522, DuoDVR 625, 118523 manual Troubleshooting Tables
Page 140 Page 142

DuoDVR 625, 118523, DuoDVR 522 specifications

Dish Network has long been a prominent player in the satellite television industry, and its DuoDVR series exemplifies the company's commitment to innovation and user satisfaction. Among the most notable models in the DuoDVR line are the DuoDVR 522, DuoDVR 118523, and DuoDVR 625. Each of these models is characterized by distinct features and technological advancements that cater to a variety of viewing preferences.

The DuoDVR 522 is a versatile receiver known for its dual-tuner capability, allowing users to record two shows simultaneously while watching a third program. This feature is particularly advantageous for families or households with varying tastes in television programming. The 522 model supports standard and high-definition programming, providing users with a choice of quality based on their viewing preferences. Its user-friendly interface allows easy navigation through channels and recorded content, ensuring a smooth viewing experience.

Next in line, the DuoDVR 118523 model is a reflection of Dish Network's sophisticated engineering. In addition to the dual-tuner functionality, the 118523 boasts an enhanced storage capacity, ensuring that users have ample space for their recorded shows. This model also introduces an advanced guide system that simplifies the search for upcoming shows and assists users in managing their recordings effectively. The integration of Dish Network's On Demand services allows subscribers instant access to a plethora of movies and TV shows, expanding their viewing options significantly.

The DuoDVR 625 model stands out with its refined features, targeted mainly towards tech-savvy users who desire more control over their viewing experience. Like its counterparts, the 625 supports dual tuners and high-definition content. It has a more advanced hard drive, capable of storing numerous hours of programming, which is particularly beneficial for binge-watchers. The 625 also enhances the user experience through built-in interactive features, such as the ability to pause and rewind live TV, making it easier for users to catch missed moments in their favorite shows.

All three models are designed with ease of use in mind, having intuitive remote control layouts that are easy to navigate. The Dish Network DuoDVRs also facilitate the use of parental controls, allowing parents to manage and restrict the content accessible to children, ensuring a family-friendly viewing environment.

In summary, the Dish Network DuoDVR 522, DuoDVR 118523, and DuoDVR 625 are exemplary models that incorporate key features such as dual tuners, enhanced storage capacities, high-definition content support, and user-friendly interfaces. These technologies provide subscribers with a comprehensive, customizable television experience that caters to a wide range of viewing habits, making them a top choice for satellite TV viewers.
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