Dish Network 118523 manual Using the Program Guide or the Browse Banner, Lacks color or vertical

Chapter 5

Reference

	What Is		Possible Reason	What to Do
	Happening
	The receiver front panel	• The TV set may not be working		• Make sure that the TV brightness and contrast are adjusted
	Power light is on, and		properly.	correctly, and that the TV is working properly.
	there is a picture on the		If the receiver is connected to the	Make sure that the TV is connected properly to the receiver.
	TV screen, but the picture:		TV using only the RF or VHF	Check other nearby electrical devices as possible sources of
	has sparkles or is grainy,		connections, there may be a	interference. Check that all required coaxial cables are in place.
			strong local broadcast on the	Check for moisture or water leaking into all connections. Dry
	has a herringbone pattern,
			same channel, or a channel	them out if needed, then seal them with coaxial cable sealant.
	lacks color or vertical
			adjacent to the one to which the	Check the dish-to-receiver cable run length; if it is over 100 feet,
	hold, or wobbles, or
			TV is tuned.	call your dealer or installer.
	looks “washed out” or
			There may be interference from
	fuzzy.
			other nearby electrical devices
			(such as cellular telephones,
			computers, microwave ovens,
			radios, stereos, or TVs).
	A “black box” fills almost	• You may have turned on the		• Using the TV remote control and/or menus displayed by the TV
	all of the TV screen.		Closed Captioned feature on the	(not the receiver remote control or the menus displayed by the
			TV, and put that feature into Text	receiver), turn off the closed captioned feature.
			mode.
	The TV screen is all blue.	• You may have connected the		• Check your TV owner’s manual for the correct TV input to use
			receiver to an input on the TV	for the signal output from the receiver.
			that is incorrect for the signal
			output from the receiver.
		• Shared View may be disabled		• Enable Shared View (see page 51).
			preventing picture on TV2.
Using the Program Guide or the Browse Banner
	What Is		Possible Reason	What to Do
	Happening
	In the Program Guide,	• Red means that you have not		• If you want to buy a channel, call the Customer Service Center
	some channels have a red		bought the program. You must	at 1-800-333-DISH (3474).
	background.		buy a channel before you can
			tune the receiver to it.
	You try to display future	•	The Program Guide and	• Try displaying the Program Guide again later. By that time,
	programs in the Program		Browse Banner can display	it may show programs for the time and date you want.
	Guide or Browse		programs scheduled for an	• Turn the receiver off for about ten minutes. This will allow the
	Banner, but find you		extended, but not unlimited time
				Program Guide to be updated.
	cannot.		beyond the present.
	You try to display	•	The Program Guide and	• Contact the program providers for details on past programs.
	programs that have ended		Browse Banner can display
	in the Program Guide or		only programs that have not yet
	Browse Banner, but		ended. These features cannot
	find you cannot.		display a time earlier than the
			present.
	When you are using the	• You may have applied a Favorite		• You can change the applied Favorite List while using the
	Program Guide or		List other than the list named All	Program Guide, by pressing the remote control Guide button
	Browse Banner, some		Chan.	repeatedly. You can choose another custom Favorite List, the
	channels are missing.			All Chan list, which includes all of the channels, or the All
		• You may have set up the locks to		Sub list, which includes all subscribed channels.
				• Unlock the receiver for the Program Guide to display hidden
			hide certain programming.	channels.
		• If your setup includes a multi-		• Do the Check Switch procedure (see the installation
			dish switch, you may need to do	instructions
			the Check Switch procedure.	for details).

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