Onkyo TX-SR500 appendix Troubleshooting, When incorrect operation is observed

Troubleshooting

Symptoms Causes Remedies Pages

Too much noise is heard or sound is interrupted occasionally. (The FM STEREO indicator does not light steadily.)

•FM stereo waves may produce a hiss noise when a certain level is reached.

•The position or direction of the FM antenna (aerial) is incorrect.

•The station is too weak.

•	Switch the frequency receiving mode to	24
	mono.
•	Adjust the position, height, and direction	14, 15
	of the FM antenna (aerial).

•Connect an FM outdoor antenna (aerial). 15 Try to use an antenna (aerial) with more elements.

[For installation of the outdoor antenna (aerial), consult your nearest dealer as it requires special skills and experience.]

Tuner

Recording

Other

Sound is distorted or	• The radio wave is distorted.			–	–
sound volume decreases.	• Cars are running or airplanes are flying			–	–
		near the house.
Sound is excessively	• There is a tall building or a mountain			–	–
distorted.		nearby.
		[The waves transmitted from the
		transmission center (direct waves) and
		the waved reflected by buildings or
		mountains (diffraction waves) interfere
		with each other causing multi pass
		distortion.]
No preset channels are	•	The power cord (mains lead) is unplugged,	•	The preset data in memory is lost. Preset	25
selected.		or the main power is switched off, for a		the radio stations again.
		long time.
Sound is reproduced from	•	The sound system you are trying to	•	DTS surround sound is unable to be	33
the speakers but not		record is DTS surround.		recorded.
recorded.			•	Make an analog connection.	33
LATE NIGHT function	•	Playback source is not Dolby Digital	•	Check that the Ÿ DIGITAL indicator lights	21
cannot be used.		encoded.		up in the display.
Multichannel audio is not	•	Input signal format is set to “Auto” or	•	Set the input signal format to “Multich”.	28
output.		“Analog”.
	•	The component is not connected to the	•	Check that the multichannel output jacks	11
		DVD jacks		of the component is connected to the
				DVD FRONT L/R, SURROUND L/R,
				CENTER and SYBWOOFER jacks.

When incorrect operation is observed

•The TX-SR500/TX-SR500E contains an internal microcomputer that performs high-level operations. However, on extremely rare occasions, noise or interference from an external source or static electricity may cause faulty operation. If this occurs, unplug the power cord from the wall outlet, wait five or more seconds, and then plug it back in. This should correct the situation.

•To reset the surround mode and other settings to the factory default settings, hold down the VIDEO 1 button with the TX-SR500/TX-SR500E turned on and then press the STANDBY/ON button. “Clear” appears in the front display and the TX-SR500/TX-SR500E enters the standby state.

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