Onkyo TX-SR500 Troubleshooting, Amplifier Remote controller Symptoms Causes Remedies Pages

Troubleshooting

Check the following guide for the possible cause of a problem before contacting service. Refer also to the respective instruction manuals of the connected components and TV.

Amplifier

Remote controller

Symptoms	Causes		Remedies		Pages
The AV receiver doesn’t	•	The power cord (mains lead) is	•	Check the connection of the power cord	17
switch on.		disconnected.		(mains lead).
	•	The main power is set to OFF.	•	Turn on the main power.	17
	•	There is external noise interfering with the	•	Switch off the main power, then switch it on	17
		computer circuits of the AV receiver.		again. If not recovered, disconnect the power
				cord (mains lead), then connect it again.
Power shuts off	• Amplifier protection circuitry has been		• Contact your Onkyo Service Center.		–
immediately after power on.		activated.
The buttons on the remote	• Power supply fluctuations or other		• Switch off the main power, then switch it on		–
controller and AV receiver		abnormalities such as static electricity		again. If not recovered, disconnect the power
do not operate.		may interrupt correct operation.		cord (mains lead), then connect it again.
No sound is reproduced.	•	The muting function is activated.	•	Deactivate the muting function.	26
	•	The AV receiver is not properly	•	Check the connections to the AV receiver.	10, 11
		connected.
	•	Input selector is not set properly.	•	Set to correct input source.	21, 24
	•	Headphones are connected.	•	Decrease the volume, then disconnect the	26
				headphones.
	•	The input signal format is set to “PCM”.	•	Set the input signal format to “Auto”.	–
No sound or very little	•	The speakers are not properly connected.	•	Check the speaker connections.	13
sound is reproduced from	•	The listening mode is set to “Stereo” or	•	No sound is reproduced from the center	32
the center speaker.		“Orchestra”.		speaker when the listening mode is
				“Stereo” or “Orchestra”.
	•	The volume level of the center speaker	•	Adjust the volume level of the center	21, 28
		(“Center”) is set to minimum.		speaker.
	•	A speaker configuration without the center	•	Check that the selected speaker	18
		speaker is selected.		configuration includes the center speaker.
Hum, low-frequency noise.	• The placement of the audio connection		• Adjust the placement of the cable to		–
		cables on the rear panel is incorrect.		reduce hum.
Rough or scratchy sound.	•	Treble control too high.	•	Use AUDIO ADJUST function to cut the	29
High range is not clear.				treble response.
No sound or very low	•	Subwoofer mode is set to “Off”.	•	Check the subwoofer mode setting.	20
volume from subwoofer.	•	Subwoofer mode setting is improper.	•	Check the subwoofer mode setting.	20
No picture appears on the	•	The TV is not set to receive the output	•	Set the TV to the AV receiver’s input.	–
TV screen.		signals from the AV receiver.
	•	The video cable is not connected	•	Check the connections between the AV	10
		securely.		receiver and TV set.
	•	Only the S video connection is made.	•	Also make video connection. Check the	10, 11
				TV’s video input and AV receiver’s output
				signal.
The sound of the playback	•	Another input source is selected.	•	Select the appropriate input source.	25
source is not heard.
The buttons on the AV	•	A wrong mode button is pressed.	•	Press the appropriate mode control	34-37
receiver operate but the				button.
buttons on the remote	•	No batteries are inserted in the remote	•	Insert new batteries.	5
controller do not operate.		controller.
	•	The batteries are worn out.	•	Replace with new batteries.	5
	•	The remote controller is not pointed at the	•	Point the remote controller at the remote	5
		remote sensor of the AV receiver.		sensor of the AV receiver.
	•	The remote controller is too far from the	•	Operate the remote controller within	5
		AV receiver.		16 feet (5 m).

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