FAQs and Troubleshooting
Troubleshooting Tips
A. To perform a factory reset:
1Tap the Applications Menu icon 
on the home screen.
2 | Tap Settings . |
3 | Tap Privacy. |
4 | Tap Factory Data Reset. |
5 Tap Reset Phone.
Q.How do I report a problem?
A.Use the problem report tool:
1Tap the Applications Menu icon 
on the home screen.
2 | Tap Settings . |
3 | Tap About Cius. |
4 | Tap Cius Problem Report Tool. |
5Select the date and time that the problem occurred, and which applications exhibit the problem.
6Tap Problem Description and enter a description of the problem.
7Tap Customer Support Email Address and enter a customer support email address. If you do not have a customer support email address, contact your system administrator.
8 Tap Create Email Report.
Troubleshooting Tips
The phone is not registered
Problem The Phone application or the notification bar shows that the phone is not registered.
Possible Cause Your Cisco Cius is not connected to a network. Your Cisco Cius is not set up to connect to a TFTP server.
•Solution Make sure that you are connected to a network.
•Solution Contact your system administrator to make sure that the TFTP server is set up properly.
Related Topics
Notification Bar, on page 15
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