Cisco Systems CiscoCius Troubleshooting Tips

Toperform a factory reset:

A.

1Tapthe Applications Menu icon onthe home

screen.

2TapSettings .

3TapPrivacy.

4TapFactory Data Reset.

5TapReset Phone.

Howdo I report a problem?

Q.

Usethe problem report tool:

A.

1Tapthe Applications Menu icon onthe home screen.

2TapSettings .

3TapAbout Cius.

4TapCius Problem Report Tool.

5Selectthe date and time that the problem occurred, and which applications exhibit the problem.

6TapProblem Description and enter a description of the problem.

7TapCustomer Support Email Address and enter a customer support email address. If you do not

havea customersupport email address, contactyour system administrator.

8TapCreate Email Report.

Troubleshooting Tips

The phone is not registered

Problem The Phone application or the notification bar shows that the phone is not registered.

Possible Cause YourCisco Cius is not connected to a network. Your Cisco Cius is not set up to connect

toa TFTPserver.

•Solution Make sure that you are connected to a network.

•Solution Contact your system administrator to make sure that the TFTP server is set up properly.

Related Topics

NotificationBar, on page 15

Cisco Cius User Guide, Release 9.2(3)

148 OL-26946-01

FAQs and Troubleshooting

Troubleshooting Tips

Contents

Main Cisco Cius User Guide, Release 9.2(3) Americas Headquarters www.cisco.com/go/trademarks CONTENTS Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page CHAPTER 1 Preface Guide Organization Related Documentation Additional Information Obtaining Documentation and Submitting a Service Request CHAPTER 2 Overview Hardware Page Page Page Power Button Turn Cisco Cius On Turn Cisco Cius Off Turn On Silent Mode Turn Off Silent Mode Airplane Mode Home Key Menu Key Back Key Battery SIM Card SIM Card Activation Camera LED Features Lock Screen Unlock the Screen Add a PIN Add a Password Reset a Lost PIN or Password Place an Emergency Call from the Unlock Screen Set Screen Timeout Setup Assistant Run the Setup Assistant Home Screen Notification Bar Data Connection Icon Quick Launch Bar Applications Menu Phone Application Add to Cius Home Screen Search Page Page On-Screen Keyboard Switch Keyboard Modes Page CHAPTER 3 Quick Reference Page CHAPTER 4 Applications Wireless & Networks Connect to a Wireless Network Connect to a Hidden Wireless Network Edit a Wireless Network Delete a Wireless Network Wireless Network Security Certificates Install a Certificate Connect to a Wireless Network with an EAP-TLS Certificate Connect to a Wireless Network with a PEAP Certificate Web Proxy Add a Web Proxy Edit a Web Proxy Delete a Web Proxy TFTP Connect to a TFTP Server AnyConnect VPN AutoNetDetect Password Persistence Enable VPN Add a VPN Connection Profile Edit a VPN Connection Profile Connect to a VPN Disconnect from a VPN Delete a VPN Connection Profile VPN Transitioning Mobile Network Enable Data Access Enable Data Roaming View Access Point Names Use Only 2G Networks Select a Network Operator AT&T Communication Manager AT&T Communication Manager Widget Phone Your Phone Number Place a Call Place an Emergency Call from the Unlock Screen Incoming Calls Answer a Call Ignore a Call Call Control Bar Video Calls Page Stop Automatically Transmitting Video Adjust Video Call Settings Turn Off Video Calls Self-View Show Self-View Barge Call Forward All Forward Your Calls Stop Forwarding Your Calls Conference Add Another Party to Your Call to Create a Conference Page Do Not Disturb Turn DND On and Off Favorites HD Media Station Call History Hold Put a Call on Hold Put a Call on Hold by Answering a New Call Line Status Message Indicator Missed Calls Mobile Connect Mute Mute Your Phone On-hook Dialing Plus Dialing Dialing an International Number Recent Call List Set Your Ringtone Secure and Nonsecure Indication Tone Shared Lines Speed Dial Transfer Transfer a Call to Another Number Swap Between Active Calls from the Transfer Dialog Box Visual Voicemail Set Up Visual Voicemail Sign In to Visual Voicemail Listen to a Voice Message View Voice Message Details Reply to a Voice Message Forward a Voice Message Call Waiting Cisco Unified CM User Options Sign In and Out of User Options Web Pages Device Select a Device From the User Options Web Pages Customize Do Not Disturb Options Line Settings Set Up Call Forwarding for a Line Change the Audible Voice Message Indicator Setting for a Line Speed Dial on the Web Set Up Speed-Dial Buttons User Settings Page Add a New Remote Destination Create an Access List Contacts Contact Details Add a Contact Edit a Contact Remove a Contact Mark a Contact as a Favorite Add a Group Delete a Group Add a Contact to a Group Contact Icons Page Start a WebEx Meeting Search Search Your Contacts Import Contacts Export Contacts Availability Email Settings Add an Email Account Inbox Page Send an Email Message Save an Email Message Draft Reply to an Email Message Forward an Email Message Add an Attachment to an Email Message Add a CC or BCC Recipient Page Page Quick Contact Badge Digitally Signed Email Messages Set Your Email Check Frequency Reset Your Email Password Select Your Ringtone Chat Set Up an Account Add a Chat Account Signing In Contacts Page Call a Chat Contact Start a WebEx Meeting with a Chat Contact Send an Email Message to a Chat Contact Unsynced Contacts Page Contact Requests View Your Contact Requests Conversations Start a Conversation End a Conversation Availability Add a Custom Status Emoticons Links Search Add a Search Result to Your Chat Contacts Start a Conversation with a Search Result Settings Set Your Profile Picture Remove a Profile Picture Enable Status Bar Notifications Enable Audio Notifications Enable In-Chat Audio Notifications Set Your Ringtone Calendar Set Up an Account Add a Calendar Account Add a Calendar Event Page Hide Declined Events Set Alerts and Notifications Select Your Ringtone Edit Your Vibrate Settings Set Your Default Reminder Time Unified Inbox Contacts View View Communications with a Contact Page Join a WebEx Meeting Reorder the Panels Refresh Application Data Events View View Event Details Page Contact Icons Unified Inbox Widget Cisco WebEx Meetings Start an Instant WebEx Meeting Schedule a New WebEx Meeting Page Start an Unscheduled WebEx Meeting Invite More Participants to a WebEx Meeting Invite More Participants During a WebEx Meeting Invite Participants on a Phone Call into a WebEx Meeting Invite Participants in a Chat into a WebEx Meeting Google Search Search the Internet Search for Applications Search Your Contacts Add More Search Options Search Widget Browser View a Website Open a New Window View Open Windows View Your Bookmarks Bookmark a Website Open a Bookmark Open a Bookmark in a New Window Edit a Bookmark Delete a Bookmark Add a Shortcut to the Home Screen Share a Link Copy a Link URL Set a Link as Your Homepage View Your Most Visited Websites View Your Browser History Refresh a Page Search a Page View Download History Edit Browser Settings Quickoffice Open a Word Document Page Camera Switch Between Picture and Video Switch Cameras Pictures Take a Picture Page Videos Restore Default Camera Settings Adjust the Video Quality Gallery Albums Pictures Share a Picture Delete a Picture Rotate a Picture Set a Picture as Wallpaper Set a Picture as a Contact Icon Crop a Picture Videos Share a Video View Video Details Music Songs Play a Song Playlists Play a Playlist Rename a Playlist Delete a Playlist Edit the Recently Added Playlist Music Widget Clock Set an Alarm Edit an Alarm Delete an Alarm Sound Recorder Desktop Virtualization Google Mobile Services Page More Applications Page Page Android Market Market Widget UCM App Remove an Application CHAPTER 5 Accessories HD Media Station Page Connect Cisco Cius to an HD Media Station Power Cisco Cius Through Power Port Power Cisco Cius Through PoE+ Wired Network Connection Connect Cisco Cius to a Wired Network Share a Wired Network Connection with a Computer Page Updating Media Station Firmware USB Accessories USB Keyboard and Mouse Cisco Cius Key Shortcuts Typing Shortcuts Browser Shortcuts Gmail Shortcuts Mouse Actions VDI Shortcuts Keyboard Shortcuts USB Memory Stick USB-Powered Hub USB Console Cable Micro-USB Port Turn On USB Storage Turn Off USB Storage MicroSD Card Slot Mount a MicroSD Card Connecting to a Monitor Edit HDMI Settings Virtual Desktop Infrastructure Bluetooth Enable Bluetooth Edit Bluetooth Settings Scan for Bluetooth Devices Pair a Bluetooth Device Unpair a Bluetooth Device Make the Cius Discoverable Set Your Bluetooth Device Name Sharing Files Disconnect a Bluetooth Device 3.5 mm Headsets CHAPTER 6 Product Safety Security Accessibility and Related Information Safety and Performance Information Power Outage Emergency Response Notification Emergency Response Notification for Phone Application Emergency Response Notification for VPN Networks External Devices Headset Safety Bluetooth Wireless Headset Performance FCC Compliance Statements FCC Part 15.21 Statement FCC Receivers and Class B Digital Statement CE Marking Cryptographic Information Data Backup Accessibility Features Accessibility Settings Install the Screen Reader Enable Haptic Feedback Screen Brightness Text-to-Speech Zoom In or Out Zoom In Additional Information Page CHAPTER 7 FAQs and Troubleshooting Frequently Asked Questions Troubleshooting Tips The phone is not registered The chat application will not sign in The Presence service is unavailable Meetings do not appear in the WebEx application Cannot connect to a wireless network Page CHAPTER 8 Warranty Cisco 90-Day Limited Hardware Warranty Terms Page INDEX A B C D E G H K Q S T U V