FAQs and Troubleshooting
The chat application will not sign in
Phone, on page 35
Wireless & Networks, on page 24
The chat application will not sign in
Problem The chat application will not automatically sign in to your account.
Possible Cause The connection to the Cisco Unified Presence or WebEx Connect server is not available.
Solution Check to make sure that you are connected to a network.
Related Topics
Chat, on page 72
The Presence service is unavailable
Problem You are not receiving status notifications, and availability is not displayed in applications that support the Presence service.
Possible Cause The Chat application is not running.
Solution Launch the Chat application and sign in.
Meetings do not appear in the WebEx application
Problem Some of your meetings do not appear in the WebEx application.
Possible Cause The Chat application is not running. If a WebEx meeting invitation was forwarded to you, rather than sent to you directly, it will appear in your Calendar application, but not in your WebEx application.
Solution Ask the meeting host to edit the meeting and add you as a participant.
Possible Cause You have not registered an account with the WebEx site where the meeting is hosted, or you have not signed in to the Cisco WebEx Meetings application with that account.
Solution Register an account with the WebEx site where the meeting is hosted, or sign in to the Cisco WebEx Meetings application with that account.
Related Topics
Calendar, on page 82
Cisco WebEx Meetings, on page 92
Cannot connect to a wireless network
Problem You cannot connect your Cisco Cius to a wireless network.
Cisco Cius User Guide, Release 9.2(3)
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