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Mitel Class of Restriction and Class of Service for Systems

Models: 5550

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Class of Restriction

Each extension and trunk in the system is assigned a Class of Restriction. As its name implies, a Class of Restriction (COR) may restrict an extension (or a trunk) from accessing an external route at a given time.

The extension’s COR is displayed in the Source or Destination area of the console screen, along with its Class of Service and the other information on the caller.

Here are a few examples on how the Class of Restriction can affect users:

•The extensions with a given COR may not dial outside the system at all, having to ask the assistance of the attendant to do so.

•Extensions with another COR may have to go through the attendant in order to dial long distance.

•Extensions with yet another COR may only dial certain long- distance numbers and at given times of the day.

•Extensions with the least restrictions programmed could dial anywhere at any time.

•The extension’s COR may change with Day, Night 1 and Night 2 services.

•Routing may change according to the time of the day and the day of the week, indicating different outside dialing privileges according to the time of dialing.

Class of Service

Not all the features described in this Guide are available on your console or on other extensions.

An extension’s Class of Service (COS) appears, with the information about that extension, in the Source or Destination area of the console screen.

Each COS defines which features an extension or console can activate. The message “Feature not allowed” appears on the console screen when you try to access a feature not allowed in your or the extension’s COS.

Here are some examples of how a COS could affect users:

•COS could change depending on whether the system is in Day, Night 1, or Night 2 Service.

•Extensions without an appropriate COS could be denied access to certain features, such as Call Override, Paging Access or Setting Message Waiting Notification.

•You and other extension users may be required to enter an Account Code for additional system access or when you want to use your COS at a different extension.

•Some extension users cannot be overridden.

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Mitel 5550 manual Class of Restriction, Class of Service
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5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.