Console Keypad

The console keypad is used for dialing, call processing and accessing 3300 ICP features. You can adjust the slope of the keypad and detach (or attach) it from the handset cradle.

The keys on the keypad are arranged in three groups:

Firmkeys

Volume and

Mute Keys

Call- processing Keys

Volume and Mute Keys – used to increase (+) or decrease (-) the ringer volume and the volume of the earpiece in the handset or headset. The Mute key turns the microphone in the headset or handset on or off.

Call-processing Keys – fixed-function keys that are used to answer and manage calls. They include Retrieve, Hold, Answer Cancel, Recover and Release.

Firmkeys --contains programmable keys that provide access to the following console features and system services:

SCRATCH	Displays an electronic notepad where you can type
PAD	messages from callers, reminders, questions, or
	anything else you would write on notepaper. You can
	also use the Scratch Pad to store telephone numbers
	for speed dialing.
BULLETIN	Displays an area where you can type messages
BOARD	that can be viewed from all other 5550 IP Consoles
	on the system.
GUEST	Displays room status information and softkeys for
SERVICE	managing guest services in a Hotel/Motel
	installation.
PAGER	Accesses paging equipment for making
	announcements.
EMERGENCY	Raises an alarm at the console when an extension
CALLS	user places an emergency call, and identifies the
	extension that placed the call.
HELP	Opens Help, which provides information to help
	you accomplish your tasks.
OPERATOR	Re-displays the main console screen.
MODE
PHONE BOOK	Allows you to find and call an extension by typing
	the user’s name, extension number or other
	information.
APPL	Starts another application that extends the capabilities
	of the 5550 IP Console. Your communications
	department selects the application.
TRUNK	Displays information about trunk (outside line)
STATUS	usage.
MESSAGE	Displays softkeys for setting or clearing the
	Message Waiting indicator on the dialed extension.
TONES	Sends subsequently dialed digits as tones (used
	when dialing into voicemail systems.)
VOICE MAIL	Transfers a recall to an extension user’s voicemail box.

Note: Some of the features shown are optional and may not appear on your console keypad. For keypad programming information, see Firmkey Programming on page 35.

6 ♦ Getting Started

5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.

Mitel 5550 manual Console Keypad, Firmkeys Volume Mute Keys Call- processing Keys

Models: 5550