Operator Absent/Present Status

You can change the Operator status to Absent when you plan to be away from your desk and do not want calls sent to your console. All new and waiting calls will ring another destination determined by system programming.

To change the Operator Present/Absent status

•Select the state you want from the list in the Console Status area.

If you are the only Attendant on the system and you attempt to change the console status to Absent, a warning message will appear on your screen: ‘Absent Feature Disallowed for Last Attendant. Select Night Service.’ For more information about Night Service, see page 32.

Note: Unplugging the handset or headset will automatically change the Attendant Status to Absent. See Unplugging Handset or Headset on page 10 for more information.

Questions about Operator Absent/Present Status

What happens to my calls when I activate

Operator Absent?

All new and waiting calls to your console are automatically rerouted to programmed destinations. Calls that you may have put on hold will time-out and either be given reorder tone or redirected to the programmed destination. However, you can still originate calls.

Note: If a console has not processed a call after a program- mable time-out period, the console status automatically changes to Operator Absent.

Override

You can interrupt a busy extension or intrude on a busy outside line.

To intrude on a busy extension

1.Press [Override].

All parties in the conversation hear Override Tone (a brief tone every six seconds) for as long as you are connected to the call.

Everything you say is overheard by all connected parties.

The message ‘Feature not allowed’ appears if your Class of Service does not allow you to override the extension.

2.After the override, you may,

•press Release to disconnect the console from the call.

Or

•press Cancel to reconnect to the call in Source and disconnect from the call in Destination.

To intrude on a busy trunk (outside line)

1.Dial Individual Trunk Access Code.

2.Dial trunk number.

For a list of trunk numbers, use the Trunk Group Status Display feature described on page 41.

3.Press [Override].

The callers hear Override Tone as long as you are connected to the call. When they hang up, the line is available for your use.

Advanced Features ♦ 37

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Mitel 5550 manual Override, Questions about Operator Absent/Present Status
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5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.
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