Mitel 5550 manual Emergency Calls, To read an Emergency Call, To delete an Emergency Call

Emergency Calls

This feature raises an alarm at the console when an extension user places an emergency call and identifies the extension that placed the call. With this information, you can direct emergency services (for example, police or ambulance personnel) to the location from which the call was placed.

When an emergency call alarm is raised, the console rings and displays EMERGENCY CALL. The emergency call goes directly to emergency services; therefore, the attendant does not have an opportunity to verbally communicate with the person who initiated the emergency call.

To read an Emergency Call

1. Click on the toolbar.

- or-

Click Tools, and then click Emergency Call Log.

The Emergency Call Log window displays:

If emergency calls were previously cleared, they will appear in the Emergency Call Log, with the most recent call listed first.

2.Click Clear to acknowledge the call. EMERGENCY CALL disappears when the last outstanding emergency call has been cleared.

Note: Only one person can view the emergency call at a time.

To delete an Emergency Call

1.In the Emergency Call Log, select the cleared emergency call you wish to delete.

2.Click Delete.

Note: Only cleared logs can be deleted. The 3300 ICP will retain all Emergency Call Logs.

To close the Emergency Call Log

•Click Quit.

Note: Once you exit the 5550 IP Console, all logs are discarded from the Emergency Call Log; however, the logs can be retrieved through the 3300 ICP.

34 ♦ Advanced Features