Feature Access Codes, Firmkey Programming

Questions about Emergency Calls

What does the icon on the toolbar mean?

It is the Emergency Call Log icon. To view the calls listed in the Emergency Call Log, click the icon once.

What does the icon in the Emergency Call Log mean?

Emergency calls appear in the Emergency Call Log, with the most recent call listed first. A current emergency call is marked with the icon, while previous emergency calls are not marked with the icon; therefore, only emergency calls marked with the icon can be cleared.

Sometimes I cannot view the current emergency call details — why?

Only one person can view the current emergency call details at a time. Other attendants receive "Emergency Call Displayed by <extension>" in the response area at the bottom of their application. If another attendant is viewing the current emergency call details, you can still access locally cleared emergency call information, but you cannot access or clear the current call.

Sometimes the Emergency Call Log disappears — why?

If you do not click Clear approximately 60 seconds after receiving the emergency call, the log reverts to Phone Book so another attendant can view the current emergency call details.

If another attendant doesn’t acknowledge the emergency call, click the icon again to open the Emergency Call Log.

Feature Access Codes

To use the Recover and Voicemail keys on the console keypad, your console must be programmed with the correct access codes.

To program the Recover and Voicemail access codes

1.Choose Options on the Tools menu.

2.Click Miscellaneous.

3.Type the access codes in the appropriate boxes.

4.Click Apply or OK.

Firmkey Programming

You can reprogram the top two rows of keys on the console keypad with other features or remove a feature from a key if the feature is unavailable.

To program features to keys

1.Choose Options on the Tools menu.

2.Click Keypad.

3.Using the right mouse button, click on the key that you want to program.

A list of features appears.

4.Select the feature you want to assign to the key.

5.Repeat steps 3 and 4 to program other keys.

6.Click Apply or OK.

To restore the original key programming

•Click Restore Defaults.

Advanced Features ♦ 35

5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.

Mitel 5550 manual Feature Access Codes, Firmkey Programming, Questions about Emergency Calls

Models: 5550