Mitel 5550 Extending Transferring Calls, Introducing the caller before completing the transfer

Extending (Transferring) Calls

You can transfer a call to an extension or an outside number.

To transfer a call

1.Dial the destination number.

The caller is automatically placed on Consultation Hold while you complete the transfer.

2.Press Release to connect the caller to the ringing phone.

If the called party fails to answer within a time-out period, the transferred call (if it is an outside line) returns to the console as a Recall.

Reaching a Busy Number or an Extension with Do Not Disturb Activated

If the dialed number is busy or the extension has Do Not Disturb activated, do one of the following:

•Press [Source]

to talk with the caller in Source without losing the Destination information. Tell the caller the requested number is busy and ask if the caller wants to try again later or leave a voice mail message for the busy party (see Options on the right). You can also take a message and send the busy party a message waiting indication (see Message Waiting on page 36).

Or

•Press Cancel and then dial a different number

if you think you can locate the requested party elsewhere. Or

•Press [Source], and then [Redial Dest] to redial the same destination number Or

•Press [Override]

to intrude into the extension user’s call (if permitted by your and the extension’s Class of Service. See Override on page 37.)

Or

•Press Release

to camp the caller on to the busy extension. (Camp-on is not allowed if the extension has Do Not Disturb activated.) The extension user hears two beeps to indicate a call is waiting. When the user hangs up, the extension rings and the waiting call is automatically connected.

Notes: If there is no answer after a time-out period, the transferred call (if it is an outside line) returns to the console as a Recall.

Introducing the caller before completing the transfer

After your call is answered and you’ve had the chance to speak with the person privately,

1.Press Release to complete the transfer. Or

2.Press [Source]

to speak privately to the party in Source; the party in Destination is on Consultation Hold. To speak privately to the party in Destination again, press [Destination].

Transferring a call to a voicemail box

The Voicemail key on the console keypad allows you to transfer calls directly to an extension user’s mailbox. You can use the key for transferring recalls only—that is, calls returned to the console because the extension went unanswered.

Note: This feature requires an access code, which must be entered into the console using the Options command on the Tools menu. For more information, see page 35.

18 ♦ Call Handling Basics