Message Waiting

You can set (activate) a message waiting indicator on an extension, to notify the user that you have a message for him or her. You can also check whether an extension has a message waiting and clear the message waiting indication.

If a dialed extension is busy, unanswered or has activated Do Not Disturb

1.Press [Source] and take the message.

2.Press Message.

3.Press [Set MSG Waiting].

4.You can then,

•press Cancel to return to the call in Source (if necessary), and then

•press Release to release the call in Source.

To set message waiting if you are not currently connected or trying to connect with an extension

1.Press Message.

2.Press [Set MSG Waiting].

3.Dial extension number.

To cancel a Message Waiting indication

You can cancel a message waiting indication whether you are connected to the extension or not.

1.Press Message.

2.Press [Clear MSG Waiting].

3.Dial the extension number (if not connected to the extension).

To check whether an extension has a message waiting

1.Press Message.

2.Press [Check MSG Waiting].

3.Dial extension number.

The words ‘MSG Waiting ON’ appear in the Destination area if the extension has a message waiting.

Questions About Message Waiting

How do extension users know there is a message waiting for them?

The indication depends on the type of telephone. A user with

a standard telephone hears Message Waiting Tone upon lifting the handset. (If the user’s phone has a message lamp, the light flashes). The LCD display on phones so equipped, shows a message waiting indication in addition to the tone.

When should I cancel Message Waiting notifications?

You can do it whenever it is convenient for you; however, it saves time and effort to do so at the same time as you deliver the message to the extension user.

While you are delivering the message to the extension,

1. Press Message.

2. Press [Clear MSG Waiting].

3. Press Release when you finish the call.

36 ♦ Advanced Features

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Mitel 5550 manual Questions About Message Waiting, To cancel a Message Waiting indication
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5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.
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