Dialing Telephone Numbers

You can dial an internal extension number or the number of a telephone outside the system. Either the Source or Destination areas must be clear.

To call an extension

1.Dial the extension number from the console keypad.

Information about the extension appears in the Destination area. If information about an answered call is currently in the Destination area, that information moves to the Source area as soon as you start dialing.

2.Press Release

to release the call. If the extension is busy, the transferred call will automatically camp on to the line to wait until it becomes free. You can also handle the call in one of the following ways:

If the extension is busy

•Press [Source]

and ask what the Source party would like to do. This leaves the Destination information displayed so that you can easily take a message and set Message Waiting on the destination extension, if required. (See Message Waiting on page 36.)

Or

•Press Cancel

to cancel the call. The caller remains in the Source area, but the information in the Destination area is lost, which makes setting Message Waiting more difficult.

Or

•Press [Override]

to intrude into the Destination party’s call if permitted by your and the extension’s Class of Service (see Override on page 37).

To call an outside number

1.Dial the External Line Access Code ( ______ )*.

2.Dial the telephone number.

Information about the outside call appears in the Destination area.

Leaving a Callback

You can request a Callback after reaching a busy line (extension or trunk). The system monitors the line and rings the console when the line becomes free. Note that Callbacks on outside lines are used when all system trunks are busy, not when the called party is busy.

To leave a Callback after reaching a busy line

•Press [Callback].

Placing an outside call for an extension

Extension users can usually place their own calls. However, they could ask you to place a call for them. Before dialing, you may want to note the extension’s COR number (see Class of Restriction on page 60). Check with your communications department for specific instructions on how to handle such requests.

To place an outside call for an extension

1.Answer the call from the extension.

2.Dial the External Line Access Code ( ______ )*.

3.Dial the telephone number.

4.Press Release

to release the call from the console and connect the extension to the outside line.

*Use this space to record the digits you dial to access an outside line.

16 ♦ Call Handling Basics

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Mitel 5550 manual Dialing Telephone Numbers, Leaving a Callback, Placing an outside call for an extension
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5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.
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