Handset/Headset, Unplugging the Handset or Headset

Handset/Headset

The console keypad provides jacks for connecting a handset and a headset. One jack is labeled for headset use only, the other for either handset or headset use. Both jacks can be in use at the same time but when they are, the dual-use jack is used for listening only. (Typically, a supervisor uses the dual-use jack to monitor a new attendant during training.)

Connect Mitel Networks-approved headsets only to the keypad. For a list of approved headsets, see the 5550 IP Console Installation Guide.

The dual-use jack provides different audio levels for headsets and handsets. Use the list to indicate which one—headset or handset— is connected to the jack.

To set the dual-use jack for handset or headset operation

1.Plug the handset or headset into the dual-use jack () on the back of the console keypad.

2.Select Handset or Headset from the list in the Console Status area.

To adjust the handset (or headset ) volume during a call

•Press the key on the console keypad to set the volume to the level you want.

You can also use the Options command on the Tools menu to adjust the volume. After selecting the command (either during a call or while the console is idle) click Audio, and then drag the slider to set the volume to the level you want.

Unplugging the Handset or Headset

Unplugging the handset or headset from the console keypad automatically enables the other if it is plugged in. If neither is plugged in, the console changes to Operator Absent status. Or, if you are the last active attendant, the system goes into Night Service 1 mode.

Note that plugging the handset/headset back in does not change the Operator status back to Present.

Console Language

Text on the console screen can appear in English (the default), French, Spanish, Dutch, Italian, or German. You can choose the desired language during installation.

To change the console language

1.Choose Options on the Tools menu.

2.Select Language.

3.Select the language you want.

4.Click Apply or OK.

The change takes effect when you restart the console.

Console Time

You can use either the 3300 ICP clock or the clock in your PC as the time source for the console. Using the 3300 ICP clock is recommended since it’s the time source for extensions in the system.

You should also use the 3300 ICP clock if you set wake-up calls for guests. (Setting wake-up call applies to hotel/motel systems only.)

To set the console time

1.Choose Options on the Tools menu.

2.Select Time.

3.Select the option you want.

4.Click Apply or OK.

10 ♦ Getting Started

5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.

Mitel 5550 Handset/Headset, Unplugging the Handset or Headset, Console Language, Console Time

Models: 5550