Mitel 5550 66 Reference

66 ♦ Reference

Guest Service

Part of the Hotel/Motel Feature package. This prompt appears in

several attendant mode operations. Pressing it places the console

in Guest Service mode immediately.

Headset or handset required for attendant operation

Plug in your headset or handset.

Holding Party Locked Out

You have left the caller on Key hold for too long, and the call is

returning to your console.

Hunt Group

Indicates that a station or trunk is a member of a hunt group.

Interconnect Failure

There are local interconnect restrictions which do not allow you

to connect the requested devices.

Interconnect Restriction

The caller’s extension is programmed with Interconnect Restriction.

Intercept Handling has rerouted the call to your console.

Internal

Indicates a call from inside your system.

Invalid Account Code

Verify your Account Code and try again.

Invalid Dialing

Verify what you dialed and try again.

Invalid Number

You attempted to dial an incorrect number. Verify your number

and try again.

Invalid Trunk Number

You attempted to select an incorrect or out-of-service trunk.

Language selection option not installed

The language you requested is not installed on your telephone

system.

Locked out

Indicates a station which is out of service and cannot be accessed

or make a call.

Modem

You are connected to a modem.

Modem Busy

The modem dialed is already busy.

Modem Call

Confirmation message when you dial a modem.

Modem Group

Indicates that the modem you are connected to is in a group of

modems.

Modem Out of Service

The modem dialed is out of service and cannot be used at thi s tim e.

Monitor Busy

The extension you are trying to monitor is already being m onit or ed

from another station.

MSG Waiting

After pressing the [Check MSG Waiting] softkey, this indicates

that the extension has message(s) waiting.

MSG Waiting OFF

Confirmation that you turned off an extension’s message waiting

indicator by pressing the [Clear MSG Waiti ng] soft k ey .

MSG Waiting ON

Confirmation that you turned on an extension’s message waiting

indicator by pressing the [Set MSG Waiting] softkey.

Contents

Main Page Page Page Contents i Contents Getting Started................................................................................ 3 Call Handling Basics..................................................................... 13 Advanced Features....................................................................... 25 ii Contents Hotel/Motel Features......................................................................45 Page Page Page Page Page 4 Getting Started Introduction Before you begin using the console Conventions used in this guide Console Components Getting Started 5 Console Screen 6 Getting Started Console Keypad Page 8 Getting Started Starting and Closing the Mitel Networks 5550 IP Console Accessing tools for system programming and maintenance Questions about Starting and Closing the 5550 IP Console Getting Started 9 Adjusting the Console Console Ringer Console Keypad and Handset Cradle 10 Getting Started Handset/Headset Console Language 4. Click Apply or OK. Console Time Page Page Call Handling Basics 13 Call Handling Basics 14 Call Handling Basics Answering Calls Answering calls on a first-come, first-served basis, Selectively answering calls About the Call Answering Softkeys Call Handling Basics 15 Questions about Answering Calls 16 Call Handling Basics Dialing Telephone Numbers Leaving a Callback Placing an outside call for an extension * Call Handling Basics 17 Other ways of dialing * Questions about Dialing Telephone Numbers * Extending (Transferring) Calls Reaching a Busy Number or an Extension with Do Not Disturb Activated Introducing the caller before completing the transfer Transferring a call to a voicemail box Call Handling Basics 19 Transferring a call to an outside number Questions about Transferring Calls 20 Call Handling Basics Holding and Retrieving Calls Hold Recall Questions about Hold and Retrieve Call Handling Basics 21 Conference Calls Placing a Conference on Hold 22 Call Handling Basics Answering Recalls Recovering the Last Released Call Page Page Advanced Features 25 Advanced Features Page Advanced Features 27 Account Codes Bulletin Board 28 Advanced Features Call Answering Priority Advanced Features 29 Call Park Questions about Call Park 30 Advanced Features Call Waiting Threshold Cancel Call Forwarding Clear All Features Questions about Clear All Features Advanced Features 31 Data Calls 32 Advanced Features Day and Night Service Questions about Day and Night Service Advanced Features 33 Do Not Disturb (Extensions) Questions about Do Not Disturb 34 Advanced Features Emergency Calls Advanced Features 35 Feature Access Codes Firmkey Programming Questions about Emergency Calls 36 Advanced Features Message Waiting Questions About Message Waiting Advanced Features 37 Operator Absent/Present Status Override Questions about Operator Absent/Present Status 38 Advanced Features Paging Advanced Features 39 Phone Book Questions about Phone Book 40 Advanced Features Scratch Pad Serial Call Advanced Features 41 Trunk Group Status Display 42 Advanced Features System Speed Call Tone Signaling Page Page Hotel/Motel Features 45 Hotel/Motel Features 46 Hotel/Motel Features Displaying and Changing Room Information About Suite Services Hotel/Motel Features 47 Searching for Rooms 48 Hotel/Motel Features Changing Room Occupancy and Condition Status Checking-In/Checking-Out Setting and Clearing Wake-up Calls Hotel/Motel Features 49 Setting Call Restrictions 50 Hotel/Motel Features Blocking Room-to-Room Calls Monitoring Guest Rooms Hotel/Motel Features 51 Clearing the Message Register Printing Reports Page Page Page Reference 55 Reference 56 Reference Alarms Alarm types MINOR MAJOR CRITICAL Rerouted Calls Call Forwarding System Rerouting Transferred Calls Intercept Handling Class of Restriction Class of Service Reference 59 Feature Access Codes 60 Reference Glossary Reference 61 62 Reference Hunt Groups Paging Zones Page 64 Reference System Messages Reference 65 66 Reference Reference 67 68 Reference Reference 69 Page Index 71 Index A B C D 72 Index G H K L Index 73 T V W