Conference Calls

Up to eight parties (including yourself) may be connected to form a conference call.

To set up a conference call

•With the two parties connected to the console—one in the Source area and the other in the Destination area—press [Conference].

To split a conference to speak privately to either caller

•Press either [Source] or [Destination].

To add more parties to a conference

1.Dial the number of the next party.

The word “Conference” and a Conference number now appear in the Source area, and the number of the dialed party appears in the Destination area.

2.Press [Conference].

The new party is added to the conference. The parties already in the conference hear a brief tone each time a party is added.

If the line is busy or unanswered or the person is unavailable,

•Press Cancel.

to reconnect to the conference. You may continue dialing to add more parties to the conference.

To release the console from the conference

•Press Release.

Once you release the conference, you cannot re-enter it.

Options

Placing a Conference on Hold

If you can’t find someone needed for the conference, you can place the conference on hold until you are able to locate the person.

To place a conference on hold

•Press Hold.

The conference is on hold. The parties in the conference can speak to each other—only you are removed from the call.

Check on the conference periodically, because the parties in the conference cannot get in touch with you.

To retrieve a held conference

You can retrieve a conference only when the Source and/or Destination area on your screen is clear.

1.Press Retrieve.

2.Dial the hold number of the held conference.

Call Handling Basics ♦ 21

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Mitel 5550 manual Conference Calls, Placing a Conference on Hold
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5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.
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