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Mitel 5550 manual Blocking Room-to-Room Calls, Monitoring Guest Rooms

Models: 5550

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Blocking Room-to-Room Calls

Call Blocking stops guests from placing calls to other rooms. You can control when Clock Blocking takes effect and the rooms affected by it.

To control whether Call Blocking affects a room

1.Press Guest Service, or if you are already on a call to the room, press the [Guest Service] softkey.

2.Enter the room extension using the computer keyboard (not necessary if you are already on a call to the room).

3.Press [Search].

4.In the Call Block list, select the option you want.

5.Press [Save].

To turn Call Blocking on or off for the entire system

1.Select Guest Services on the Tools menu.

2.Select Toggle Call Block.

The Call Block indicator in the Console Status area appears dimmed when Call Blocking is turned off.

Note: Your system may be programmed to turn Call Blocking on and off for all affected rooms at certain times of the day and for individual rooms at check-in/check-out time.

Monitoring Guest Rooms

Guests can use their room phone as a listening device to monitor their room from a remote station. The remote station can be an attendant console, an extension, or an outside phone calling into the system on a special line (i.e., a DISA trunk).

To use the console to listen in on a room that has room monitoring activated

You can only monitor a room from an idle console.

1.Select Guest Services on the Tools menu.

2.Select Room Monitor.

3.Dial the room number using the console keypad.

4.Listen for three short beeps followed by audio from the room.

If room monitoring is not activated on the room phone, you will hear reorder tone or a beep.

If you see ‘Monitor Busy,’ then another extension is already monitoring the room.

If you see ‘Class Restricted’ or ‘Access Disallowed,’ then the room cannot be monitored because of restrictions on the console or the room phone.

To disconnect the console from the room

•Press Cancel or Release.

50 ♦ Hotel/Motel Features

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Mitel 5550 manual Blocking Room-to-Room Calls, Monitoring Guest Rooms, To control whether Call Blocking affects a room
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5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.