Mitel 5550 manual Questions about Answering Calls

In the example above, note that one internal [Dial 0] call is waiting and two external calls are waiting. If you:

•press Answer, you will be connected to whichever of the three calls arrived at the console first;

•press [Dial 0], you will answer the internal call; or

•press [External], you will answer the outside call which arrived at the console first.

Your communications department can give you instructions on which types of calls it prefers you to answer first.

Questions about Answering Calls

Why do I sometimes hear a short burst of ringing while I’m handling calls?

Either a new call has arrived or a call on hold has recalled. As you are already handling a call, the console only rings once. You may turn down your volume control if you wish. You can also turn off the bell completely by using the list in the Console Status area. (WARNING: This also turns off all other bell indications, including the Critical Alarm bell.)

What does the caller hear while I’m dialing the extension number?

Once you start to dial, the caller is on Consultation Hold until

you have completed dialing, established communication with the called party, and released the caller to the called party. If music on hold is provided on your system, the caller will hear music; otherwise silence.

Can I answer another call while still connected to the first?

No. Before you can answer a new call, you must transfer the current call to another destination (see page 18), put it on hold (see page 20), or disconnect it from the console by pressing Release.

Why do extension numbers appearing in the Source and Destination area sometimes have a ‘p’ n front of them?

When it appears next to an extension, it means that the extension is designated as private. Attendants see the number of the extension on their screens; other extension users see only the user’s name (if available) on their display.

In the Phone Book, the icon indicates a private extension.

Call Handling Basics ♦ 15