Contents ♦ i

Contents

Getting Started................................................................................ 3

Introduction ........................................................................................................4
Console Components........................................................................................... 4
Console Screen.................................................................................................... 5
Console Keypad................................................................................................... 6
Softkeys (F1 – F12) ..............................................................................................7
Handset and Cradle............................................................................................. 7
Starting and Closing the Mitel Networks 5550 IP Console.....................................8
Adjusting the Console.......................................................................................... 9

Call Handling Basics..................................................................... 13

Answering Calls................................................................................................. 14
Dialing Telephone Numbers............................................................................... 16
Extending (Transferring) Calls............................................................................18
Holding and Retrieving Calls.............................................................................. 20
Conference Calls................................................................................................ 21
Answering Recalls..............................................................................................22
Recovering the Last Released Call...................................................................... 22

Advanced Features....................................................................... 25

Account Codes...................................................................................................27
Bulletin Board................................................................................................... 27
Call Answering Priority.......................................................................................28
Call Park ...........................................................................................................29
Call Waiting Threshold.......................................................................................30
Cancel Call Forwarding......................................................................................30