THE STOVE IS RUNNING BUT DISPLAYS WARNING CODE 
Possibles Causes: | Possibles Remedies: |
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Warning generated by a power failure while the stove was running. | The stove will restart on the initial setting once it cools off. |
| Note: For a short power failure (less than 5 seconds), the stove will continue to function at |
| the selected speed. |
The control board does not display any information.
Possible Causes: | Possible Remedies : |
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1. A fuse on the control board has blown. | Remove the control board. Check if the F2 fuse on the back of it appears |
| to be bad. Replace it with a 7.5 Amp 250 Volt fuse. Plug the stove back in |
| and try to run the unit. |
GLASS SOOTS UP VERY FAST
FLAME IS LAZY, DARK, AND HAS BLACK TIPS
AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes: | Possible Remedies: | |
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1. | Stove or vent pipe is clogged, which restricts airflow through the burn pot. | Follow all cleaning procedure in the maintenance section of the owner’s |
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| manual. |
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2. | Vent pipe installed improperly. | Check to make sure the vent pipe has been installed according to the |
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| instructions in the owner’s manual. |
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3. | The air damper is too far closed for a higher setting. | Slide the air supply to a higher setting and try to burn the unit again. |
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4. | Burn pot holes are blocked. | Remove the burn pot and clean it thoroughly. |
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5. | Blockage in air intake pipe. | Visually inspect the air intake pipe that leads into the burn pot for foreign |
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| material. |
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6. | Combustion/exhaust blower is not spinning fast enough. | Test the RPM on the blower (separately – bypassing the control board) after the |
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| blades have been cleaned. The RPM should be approximately 3000 RPM. You |
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| will need a technician to perform this test. |
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7. | Bad pellets | The brand or the batch of pellets used may be of poor quality. If possible, try a |
| (Applies to “GLASS SOOTS UP AT A VERY FAST RATE” Only) | different brand of pellets. You might also want to try a brand that is made from |
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| a different type of wood (softwood vs. hardwood). Different woods have |
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| different characteristics that affect the combustion. Your pellets may also be too |
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| humid. Make sure you store your fuel properly, in a dry ventilated area. |
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