STOVE SHUTS OFF AND DISPLAYS WARNING CODE “E”
Possible Causes: | Possible Remedies: (Unplug stove first when possible) | |
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1. | The hopper is empty. | Refill the hopper. |
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2. | The burn pot holes are blocked. | Remove the burn pot and clean it thoroughly. |
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3. The air damper is open too much for the low feed setting. | If the stove is on the low setting, you may need to close the damper all the way. | |
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| Slide the air supply control toward the minimum setting. |
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4. | The air inlet, interior chambers, or exhaust system is partly blocked. | Follow all cleaning procedures in the maintenance section of the owner’s |
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| manual. |
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5. | The auger motor has failed. | Remove the auger motor from the auger shaft and try to run the motor separately by |
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| pressing the fuel feed button on the control board. If the motor turns, the shaft is |
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| jammed on something. If the motor does not turn, the motor is defective or there is a |
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| faulty connection with the control board. To remove the auger motor, take the rear |
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| panel off the stove body. Loosen the two screws holding the motor to the auger |
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| shaft. |
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6. | The auger shaft is jammed. | Remove the auger shaft from the auger housing. Start by emptying the hopper. Take |
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| the rear panel off the stove body. Then take the auger motor off by removing the |
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| screws that hold the motor to the auger shaft. Once the motor is out, remove the four |
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| screws on the steel plate that holds the auger shaft to the auger housing. Then rotate |
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| the bottom end of the auger shaft down towards you until you can pull the shaft |
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| down out of the stove. After you have removed the shaft, inspect it for bent flights, |
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| burrs, or broken welds. Remove any foreign material that may have caused the jam. |
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| Also, check the auger housing for signs of damage such as burrs, rough spots, or |
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| grooves cut into the metal that could have caused a jam. Clean the auger housing |
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| thoroughly to remove all pellet dust. |
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7. | The thermistor heat sensor has malfunctioned. | The thermistor is a heat sensor located on the exhaust housing. Its function |
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| is to tell the control board that the unit has ignited properly by measuring the |
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| heat in the exhaust. The pellet stove will not start feeding pellets at the |
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| desired heat setting until it has received a signal from the thermistor heat |
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| sensor. If the thermistor heat sensor is bad, the unit will stop after the |
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| ignition cycle. If this situation occurs, call your dealer or technician. |
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