48 Chapter7Troubleshooting
7-3. Other problems
Problem Possible cause and remedy
1. The adjustment men u does not appear. • Checkwhethertheoperationlockfunctionworks(see“3-4.
LockingOperationButtons”(page32)).
• OperationbuttonsarelockedwhenCol orNavigatoris
running.Exitthesoftware.
2. No mode menu is di splayed. •Checkwhethertheoperationlockfunctionworks(see“3-4.
LockingOperationButtons”(page32)).
• OperationbuttonsarelockedwhenCol orNavigatoris
running.Exitthesoftware.
3. The monitor conn ected with the USB cable
is not detected. / USB devic es connected
to the monitor does not wor k.
• CheckwhethertheUSBcableisconnec tedcorrectly(see
“8-2.MakingUseofUSB(UniversalSerialBus)”(page51)).
• Checkthe“Tools”–“USBSelection”settingsu nder
theSettingmenu(see“5-4.Sw itchingUSBPort
Automatically”(page43)).
• ChangetheUSBporttoanotherone.IfthePCo r
peripheraldevicesworkscorrec tlybychangingtheUSB
port,contactyourlocalEIZOreprese ntative.(Refertothe
manualofthePCfordetails.)
• RebootthePC.
• Iftheperipheraldevicesworkcor rectlywhenthePCand
peripheraldevicesareconnecteddir ectly,pleasecontact
yourlocalEIZOrepresentative.
• CheckwhetherthePCandOSareUSBcompliant .(For
USBcomplianceoftherespectivedevic es,consulttheir
manufacturers.)
• CheckthePC’sBIOSsettingforUSBwhenusing
Windows.(RefertothemanualofthePCfordetails.)
4. Audio is not outp ut. • ThismonitordoesnotsupporttheH DMI/DisplayPort
audiosignals.