TROUBLESHOOTING

For problem laundry solutions (i.e. fabric damage, residue, tangling) and special laundry care procedures, see the enclosed Laundering Tips booklet.

CHECK THESE POINTS IF YOUR MAYTAG NEPTUNE® TL CLOTHES WASHER...

 

• Use “max extract” spin speed option.

Load is Too Wet at

Try using a high efficiency detergent to reduce sudsing.

End of Cycle

Load is too small. Very small loads (one or two items) may not be balanced and may not spin out

 

 

completely.

 

• Load is too large. Very large loads may not spin out completely.

 

• Make sure hose connections are tight.

 

• Make sure end of drain hose is correctly inserted and secured to drain facility.

Leaks Water

If there is a drain restriction, call for service.

 

Avoid overloading.

 

• Use high efficiency detergent to prevent over-sudsing.

 

• Check fuse or reset circuit breaker.

 

Straighten drain hoses. Eliminate kinked hoses. If there is a drain restriction, call for service.

Won’t Spin

• Open and close the lid, then push the Start/Pause touchpad. For your safety, washer will not

 

tumble or spin unless the lid is closed.

or Drain

 

• After pressing the Start/Pause touchpad, it may take up to 1 minute before the clothes washer

 

 

 

begins to spin. The lid must lock before spin can be achieved.

 

• See “Tub is Completely Full of Suds” below.

 

• Plug cord into live electrical outlet.

 

• Check fuse or reset circuit breaker.

 

• Open and close the lid, then push the Start/Pause touchpad to start the clothes washer. For your

Stops

 

safety, washer will not tumble or spin unless lid is closed.

• There may be a pause or soak period in the cycle. Wait briefly and it may start.

 

 

• Check screens on inlet hoses at the faucets for obstructions. Clean screens periodically.

 

• The washer is equipped with a lid switch failure detector. If the lid switch should malfunction, the

 

 

detector will stop operation for your safety. Call for service.

Tub is Completely

• Run the clothes washer through another complete cycle using cold water and no detergent.

• Reduce detergent amount for that specific load size, soil level and water hardness.

Full of Suds

• Use high efficiency or low sudsing detergent specially formulated for high efficiency washers.

 

 

• Turn both faucets on fully.

 

• Make sure temperature selection is correct.

 

• Make sure hoses are connected to correct faucets. Flush water lines.

Fills with the

Check the home’s water heater. It should be set to deliver a minimum 120°F (49°C) hot water at

Wrong

 

the tap. Also check water heater capacity and recovery rate.

Temperature

Disconnect hoses and clean screens. Hose filter screens may be plugged.

Water

When warm rinse is selected, only the final rinse will be warm.The other rinses will be cold to

 

 

conserve energy.

 

• As the washer is filling, the water temperature may change as the automatic temperature control

 

 

feature checks incoming water temperature. This is normal.

 

 

CONTINUED

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Electrolux Neptune operating instructions Troubleshooting