Model NGA 2000 HFID

Instruction Manual

760004-A February 2002

SECTION 7

RETURN OF MATERIAL

7-1 RETURN OF MATERIAL

If factory repair of defective equipment is re- quired, proceed as follows:

1.Secure a return authorization from a Rosemount Analytical Inc. Sales Office or Representative before returning the equipment. Equipment must be returned with complete identification in accordance with Rosemount instructions or it will not be accepted.

Rosemount CSC will provide the shipping address for your instrument.

In no event will Rosemount be responsi- ble for equipment returned without proper authorization and identification.

2.Carefully pack the defective unit in a sturdy box with sufficient shock absorbing material to ensure no additional damage occurs during shipping.

3.In a cover letter, describe completely:

•The symptoms that determined the equipment is faulty.

•The environment in which the equip- ment was operating (housing, weather, vibration, dust, etc.).

•Site from where the equipment was removed.

•Whether warranty or non-warranty service is expected.

•Complete shipping instructions for the return of the equipment.

4.Enclose a cover letter and purchase order and ship the defective equipment ac- cording to instructions provided in the Rosemount Return Authorization, prepaid, to the address provided by Rosemount CSC.

Rosemount Analytical Inc.

Process Analytical DivisionCustomer Service Center

1-800-433-6076

If warranty service is expected, the defective unit will be carefully inspected and tested at the factory. If the failure was due to the condi-

tions listed in the standard Rosemount war- ranty, the defective unit will be repaired or replaced at Rosemount’s option, and an operating unit will be returned to the customer in accordance with the shipping instructions furnished in the cover letter.

For equipment no longer under warranty, the equipment will be repaired at the factory and returned as directed by the purchase order and shipping instructions.

7-2 CUSTOMER SERVICE

For order administration, replacement Parts, application assistance, on-site or factory re- pair, service or maintenance contract informa- tion, contact:

Rosemount Analytical Inc.

Process Analytical Division

Customer Service Center

1-800-433-6076

7-3 TRAINING

A comprehensive Factory Training Program of operator and service classes is available. For a copy of the Current Operator and Service Training Schedule contact the Technical Services Department at:

Rosemount Analytical Inc.

Phone: 1-714-986-7600FAX: 1-714-577-8006

Rosemount Analytical Inc. A Division of Emerson Process Management

Return of Material

7-1