Trouble Shooting
Problem | Possible Cause | Solution |
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3 short beeps while | One or more of the | • Replace the batteries, refer to MAINTENANCE AND | ||||
motor turns. | batteries are low. | SERVICE - REPLACING THE BATTERIES. | ||||
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| WARNING: Creating an electrical short between | ||
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| the batteries/battery box and metal parts of the | ||
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| appliance may render the receiver inoperable. | ||
Pilot flame lights but | Valve turned down to pilot | • Turn flame to high fire by pressing the up button | ||||
there is no main gas | flow. | on the remote handset |
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flow. |
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Low inlet pressure. | • Confirm the regulator’s pressure and sizing. | |||||
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| Replace valve if necessary. |
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| Valve. | • Replace the valve. |
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Flame lifting | Leak in vent pipe. | • Check for leaks in vent connections. | ||||
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| Improper vent | • Check vent configuration with manual. | ||
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| configuration. |
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| Terminal may be | • Check to see if terminal is on correctly. | ||
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| recirculating flue gases. | • May need to install high wind termination cap. | ||
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| • Contact dealer. |
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Glass fogs up | Normal Condition: after the appliance warms up the glass will clear. | |||||
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| **Due to additives in gas, glass may get hazy during operation** Clean as | |||
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Blue Flames | Normal during start up: flames will yellow as the fireplace heats up. | |||||
Flames are burning | Flame impingement | • Check log positioning. |
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“dirty” or sooting |
| • Increase primary air by opening the venturi | ||||
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| shutter and/or by opening the vent restrictor. | ||
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| See also “Burners will not remain lit.” | ||
BV ONLY: | • Air tight house. | • Supply make up air to the unit. | ||||
Insufficient air for | • A vacuum in room due to |
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combustion | other |
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| Parts List - Components | |||||
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| Reference |
| Part Description |
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| 1 |
| 120°F (49°C) Ceramic Fan Temperature Sensor |
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| 2 |
| FPI Burner Switch |
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| 3 |
| Domestic Power Cord (115V) |
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| 4 |
| Heyco Strain Relief |
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| 5 |
| Embers (Coal & Wool) |
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| 6 |
| Convection Blower 115V |
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| 12 oz. Can of Flat Black Touch Up Paint |
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| 7 |
| Blank Orifice |
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| 8 |
| Dual Bulb Door Gasket (10ft) |
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