Manuals / Brands / Computer Equipment / Scanner / Epson / Computer Equipment / Scanner

Epson 10000XL Software Problems, You can’t scan multiple images, EPSON Scan doesn’t work properly, The scanned image isn’t the same size as the original

1 96

Download 96 pages, 2.51 Mb

Software Problems

Some of the bonus software that came with your scanner doesn’t work in Windows Vista.

You may need to upgrade the software. Contact the manufacturer as described on page 80.

EPSON Scan doesn’t work properly.

■Make sure your system meets the minimum requirements listed on page 85.

■Check your computer’s memory. If you’re running other software at the same time, have many device drivers, or are scanning a large image, the computer may not have enough memory. (See your software and computer manuals.)

■Make sure your scanner software is correctly installed and set up. If necessary, reinstall it (see page 77).

You can’t select ADF as the Document Source (Office Mode or Professional Mode).

Make sure the optional automatic document feeder is installed correctly and securely connected to the OPTION connector on the back of the scanner. If you need to reconnect it, restart your computer afterward.

When previewing a scan, the Thumbnail preview screen does not locate the image properly.

■Make sure you’ve selected the correct Document Type in EPSON Scan.

■Make sure the white part of the document cover (or the white ADF belt, if you’re using the document feeder) is clean.

■If the edges of your image are light, they may not scan. Use the Full-size preview screen, or increase the size of the thumbnail cropping area (see page 15).

You can’t scan multiple images.

■If you’re using the Thumbnail preview screen, position photos or documents at least 3/4 of an inch apart.

■Make sure the application you are using supports multiple image scanning.

The scanned image isn’t the same size as the original.

You can’t judge the size of the printed image by what you see on your screen. The image size settings in your scanner software determine the size of the printed image. Check the Target Size setting in EPSON Scan.

Solving Problems 73

Contents

Page Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Trademarks Contents Chapter USING OPTIONAL EQUIPMENT MAINTENANCE SOLVING PROBLEMS Appendix A SPECIFICATIONS Appendix B REQUIREMENTS AND NOTICES Page Welcome About Your Scanner Getting More Information Viewing Your Electronic Reference Guide Page Scanning Basics Placing Your Original Document Using EPSON Scan Scanning Your Image Page Using the Preview Screen Thumbnail Full-size Selecting the Scanning Area Moving and Resizing Marquees Applying Image Adjustments Working With Multiple Marquees Scanning a Photo With Adobe Photoshop Elements Page Creating Editable Text With ABBYY FineReader Sprint Page Using Professional Mode to Customize Your Scans Page Page Page Scanning to a File With EPSON Scan Page Getting the Most From Your Scanner Scanning Tips Scaling (Resizing) Images Using Color Management Page Enhancing Image Quality Using Unsharp Mask Using Descreening Using Backlight Correction Using Dust Removal Using Grain Reduction Batch Scanning Photos and Film Previewing Your Images in Thumbnail Mode Page Scanning With the a Start Button Page Page Using Optional Equipment Transparency Unit Installing the Transparency Unit Using the Transparency Unit Placing Standard Film Sizes on the Scanner Placing Nonstandard Film Sizes on the Scanner Scanning Your Film Page Page Scanning Paper Documents Automatic Document Feeder Installing the Automatic Document Feeder Page Loading Pages in the Automatic Document Feeder Page Scanning Your Document Clearing Paper Jams Page Network Image Express Interface Card Connecting the Scanner to Your Network Setting Up EPSON Scan Page Maintenance Transporting the Scanner Cleaning the Scanner Solving Problems Checking the Status Lights Problems and Solutions The scanner doesn’t scan your image Pages jam in the automatic document feeder The automatic document feeder is running too slowly You cannot scan film with the transparency unit The scanner doesn’t start when you press the a Start button Software Problems EPSON Scan doesn’t work properly You can’t select ADF as the Document Source (Office Mode or Professional Mode) You can’t scan multiple images The scanned image isn’t the same size as the original The file size is too big Quality Problems Your scanned image is blank, or it’s too light or too dark Your scanned image is out of focus The edges of the document aren’t scanned properly Your image scans at an angle Straight lines in the image come out jagged A line of pixels is missing from the image Moiré (cross-hatch)patterns appear in the scanned image You get poor character recognition during OCR scanning Uninstalling Your Scanner Software Windows Macintosh Page Where To Get Help Internet Support Speak to a Support Representative Purchase Supplies and Accessories Specifications Page Transparency Unit (B12B813362) Automatic Document Feeder (B813212) Page Requirements and Notices System Requirements Important Safety Instructions Declaration of Conformity FCC Compliance Statement For United States Users Warning For Canadian Users ENERGY STAR Compliance Warranty Epson America, Inc. Limited Warranty Page Index