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Epson 10000XL A line of pixels is missing from the image, Straight lines in the image come out jagged, You get poor character recognition during OCR scanning

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■Try using the Thumbnail preview screen to scan your image (see page 15). The Thumbnail preview automatically corrects the angle of the image if it’s tilted.

Straight lines in the image come out jagged.

■Make sure the document is aligned with the edges of the document table.

■Try scanning your image at a higher resolution (dpi).

A line of pixels is missing from the image.

■If a line of pixels is missing from the scanned image on your screen, the scanner sensor is not working correctly. See “Where To Get Help” on page 79.

■If a line of pixels is missing from your printouts, your printer may need cleaning or have some other problem. See your printer manual.

Moiré (cross-hatch) patterns appear in the scanned image.

■In EPSON Scan, select the Descreening checkbox. If you’re using Professional Mode, select a Screen Ruling that matches your document.

■Make the image size slightly larger or smaller.

■Use a transparent sheet between the document and the document table to defocus the image slightly.

■Reposition the document so it’s at a slightly different angle on the document table.

You get poor character recognition during OCR scanning.

Use Office Mode, select Black&White for the Image Type, and adjust the Threshold setting.

76 Solving Problems

Contents

Page Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Trademarks Contents Chapter USING OPTIONAL EQUIPMENT MAINTENANCE SOLVING PROBLEMS Appendix A SPECIFICATIONS Appendix B REQUIREMENTS AND NOTICES Page Welcome About Your Scanner Getting More Information Viewing Your Electronic Reference Guide Page Scanning Basics Placing Your Original Document Using EPSON Scan Scanning Your Image Page Using the Preview Screen Thumbnail Full-size Selecting the Scanning Area Moving and Resizing Marquees Applying Image Adjustments Working With Multiple Marquees Scanning a Photo With Adobe Photoshop Elements Page Creating Editable Text With ABBYY FineReader Sprint Page Using Professional Mode to Customize Your Scans Page Page Page Scanning to a File With EPSON Scan Page Getting the Most From Your Scanner Scanning Tips Scaling (Resizing) Images Using Color Management Page Enhancing Image Quality Using Unsharp Mask Using Descreening Using Backlight Correction Using Dust Removal Using Grain Reduction Batch Scanning Photos and Film Previewing Your Images in Thumbnail Mode Page Scanning With the a Start Button Page Page Using Optional Equipment Transparency Unit Installing the Transparency Unit Using the Transparency Unit Placing Standard Film Sizes on the Scanner Placing Nonstandard Film Sizes on the Scanner Scanning Your Film Page Page Scanning Paper Documents Automatic Document Feeder Installing the Automatic Document Feeder Page Loading Pages in the Automatic Document Feeder Page Scanning Your Document Clearing Paper Jams Page Network Image Express Interface Card Connecting the Scanner to Your Network Setting Up EPSON Scan Page Maintenance Transporting the Scanner Cleaning the Scanner Solving Problems Checking the Status Lights Problems and Solutions The scanner doesn’t scan your image Pages jam in the automatic document feeder The automatic document feeder is running too slowly You cannot scan film with the transparency unit The scanner doesn’t start when you press the a Start button Software Problems EPSON Scan doesn’t work properly You can’t select ADF as the Document Source (Office Mode or Professional Mode) You can’t scan multiple images The scanned image isn’t the same size as the original The file size is too big Quality Problems Your scanned image is blank, or it’s too light or too dark Your scanned image is out of focus The edges of the document aren’t scanned properly Your image scans at an angle Straight lines in the image come out jagged A line of pixels is missing from the image Moiré (cross-hatch)patterns appear in the scanned image You get poor character recognition during OCR scanning Uninstalling Your Scanner Software Windows Macintosh Page Where To Get Help Internet Support Speak to a Support Representative Purchase Supplies and Accessories Specifications Page Transparency Unit (B12B813362) Automatic Document Feeder (B813212) Page Requirements and Notices System Requirements Important Safety Instructions Declaration of Conformity FCC Compliance Statement For United States Users Warning For Canadian Users ENERGY STAR Compliance Warranty Epson America, Inc. Limited Warranty Page Index