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Epson 10000XL Where To Get Help, Internet Support, Speak to a Support Representative, epson.com/support, Epson Technical Support

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Where To Get Help

If you are having problems with your scanner, see the contact information in the section below. If you are having problems with any of the software that came with your scanner, see page 80.

Epson Technical Support

Epson provides these technical support services:

Internet Support

Visit Epson’s support website at epson.com/support and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:

■Product name (Epson Expression 10000XL)

■Product serial number (located on the back of the scanner)

■Proof of purchase (such as a store receipt) and date of purchase

■Computer configuration

■Description of the problem

Then call:

■U.S.: (562) 276-4382, 6 AM to 6 PM, Pacific Time, Monday through Friday

■Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Solving Problems 79

Contents

Page Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Trademarks Contents Chapter USING OPTIONAL EQUIPMENT MAINTENANCE SOLVING PROBLEMS Appendix A SPECIFICATIONS Appendix B REQUIREMENTS AND NOTICES Page Welcome About Your Scanner Getting More Information Viewing Your Electronic Reference Guide Page Scanning Basics Placing Your Original Document Using EPSON Scan Scanning Your Image Page Using the Preview Screen Thumbnail Full-size Selecting the Scanning Area Moving and Resizing Marquees Applying Image Adjustments Working With Multiple Marquees Scanning a Photo With Adobe Photoshop Elements Page Creating Editable Text With ABBYY FineReader Sprint Page Using Professional Mode to Customize Your Scans Page Page Page Scanning to a File With EPSON Scan Page Getting the Most From Your Scanner Scanning Tips Scaling (Resizing) Images Using Color Management Page Enhancing Image Quality Using Unsharp Mask Using Descreening Using Backlight Correction Using Dust Removal Using Grain Reduction Batch Scanning Photos and Film Previewing Your Images in Thumbnail Mode Page Scanning With the a Start Button Page Page Using Optional Equipment Transparency Unit Installing the Transparency Unit Using the Transparency Unit Placing Standard Film Sizes on the Scanner Placing Nonstandard Film Sizes on the Scanner Scanning Your Film Page Page Scanning Paper Documents Automatic Document Feeder Installing the Automatic Document Feeder Page Loading Pages in the Automatic Document Feeder Page Scanning Your Document Clearing Paper Jams Page Network Image Express Interface Card Connecting the Scanner to Your Network Setting Up EPSON Scan Page Maintenance Transporting the Scanner Cleaning the Scanner Solving Problems Checking the Status Lights Problems and Solutions The scanner doesn’t scan your image Pages jam in the automatic document feeder The automatic document feeder is running too slowly You cannot scan film with the transparency unit The scanner doesn’t start when you press the a Start button Software Problems EPSON Scan doesn’t work properly You can’t select ADF as the Document Source (Office Mode or Professional Mode) You can’t scan multiple images The scanned image isn’t the same size as the original The file size is too big Quality Problems Your scanned image is blank, or it’s too light or too dark Your scanned image is out of focus The edges of the document aren’t scanned properly Your image scans at an angle Straight lines in the image come out jagged A line of pixels is missing from the image Moiré (cross-hatch)patterns appear in the scanned image You get poor character recognition during OCR scanning Uninstalling Your Scanner Software Windows Macintosh Page Where To Get Help Internet Support Speak to a Support Representative Purchase Supplies and Accessories Specifications Page Transparency Unit (B12B813362) Automatic Document Feeder (B813212) Page Requirements and Notices System Requirements Important Safety Instructions Declaration of Conformity FCC Compliance Statement For United States Users Warning For Canadian Users ENERGY STAR Compliance Warranty Epson America, Inc. Limited Warranty Page Index