Problems and Solutions

If you’re having problems, this section answers some of the most common questions.

Setup Problems

Your system doesn’t recognize the scanner.

■Make sure your scanner is plugged into a power source. If you opened your host application before you plugged in your scanner, close your application and reopen it.

■Check the cable connection or try using another USB cable.

■If you get the message, “No push button scanner found,” unplug your scanner, shut down your computer, plug in your scanner, and then turn on your computer.

You are unable to install EPSON TWAIN in Windows.

■In Windows 2000, don’t select

Block under Control Panel, System, Hardware, Driver Signing; select Ignore or

Warn instead.

■If you see an error message or the software doesn’t install correctly on Windows 2000,

you may not have software installation privileges. See your system administrator.

■If you are installing EPSON TWAIN in Windows 98, you may be prompted for the Windows 98 CD-ROM. If you are prompted and don’t have your Windows 98 CD-ROM, browse to the Sys folder on the scanner software CD-ROM to continue the installation.

Scanner Problems

The indicator light doesn’t come on or blinks slowly.

Make sure the power cord is connected to the scanner and plugged into a power outlet. Also, check that the power outlet is working and provides sufficient power for the scanner.

The fluorescent lamp isn’t on.

■Make sure the power cord is connected to the scanner and plugged into a power outlet.

Problem Solving 57