■The dark area around film, such as the frame of the film holder, is perceived as white—altering the exposure of the scanning area and causing your scans to appear darker. Set the correct color by adjusting the marquee or frame border and then adjusting the exposure. See your electronic Reference Guide for details.

The color is patchy or distorted at the edges of the image.

■Make sure your document if flat. If the document is thick or warped at the edges, the scan may appear discolored from too much outside light. Try covering the edges of the document with paper to block outside light.

■If your document is too large, part of the document extends beyond the document table, and that edge may not be in contact with the document table. Change the position of the document.

Color of negative film preview images looks odd.

■Check that your scanner software settings are correct. See your electronic Reference Guide for details.

■Make sure the narrow calibration window at the top of the transparency unit is not covered.

■Remember that the dark area around the film, such as the frame of the film holder, is perceived as white—altering the exposure of the scanning area and causing your scans to appear darker. Set the correct color by adjusting the marquee or frame border and then adjusting the exposure. See your electronic Reference Guide for details.

The image does not look the same as the original.

■Your software settings are not correct for your document type. Try different combinations of image settings using your scanner software.

■The colors displayed on your monitor don’t match the original or printed colors. Try increasing your monitor’s color palette to 16 bit or 24 bit.

64 Problem Solving