Note:

You can use hex dump mode to find the cause of communication problems. See page 3-13.

If the printer still does not print correctly try the self test described in Chapter 1. If the self test works properly, the printer

is all right and the problem probably lies in the computer, the software, or the cable. If the self test does not work, contact your dealer or a qualified service person.

Color printing problems

Characters are not printed during color printing.

Your software program may not be properly set up for color printing. Use the program's setup (or install) procedure to check the printer setting and adjust as needed.

The desired color is not printed

The printing color may not be set correctly. If your application program is capable of sending control codes, select the color using the ESC r command (See the “Command Summary”).

The ribbon cartridge may may be installed properly. Remove the ribbon cartridge and reinstall it. See Chapter 1.

3-22 Using the Printer