Troubleshooting
◗Make sure Economy mode is turned off in the printer software, as described in Chapter 3.
◗Replace the ink cartridges as described in Chapter 5. (Check the status of the B black and A color ink out lights first.)
Here are some detailed solutions to specific print quality problems.
Printed image has horizontal banding.
Possible cause | Solution |
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The Media Type setting doesn’t match the loaded paper.
Make sure the Media Type setting matches the paper you’re using. See Chapter 1 for instructions.
The printable side of the | Remove the paper and reload it with the printable side face up. |
paper is face down. | See Chapter 2 for instructions. |
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The print head nozzles are | Clean the print heads by running a cleaning cycle. See Chapter 5 |
clogged. | for instructions. |
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The ink cartridges are low on | Check the B black and A color ink out lights to see which |
ink. | cartridge you may need to replace. See Chapter 5. |
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The MicroWeave or Super | Turn on MicroWeave or Super MicroWeave (if available) in the |
MicroWeave option is not | More Settings dialog box. See Chapter 3 for more information. |
turned on. |
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Vertical lines are misaligned or vertical banding appears.
Possible cause | Solution |
The print head nozzles are | Clean the print heads by running a cleaning cycle. See Chapter 5 |
clogged. | for instructions. |
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The High Speed setting is | Turn off the High Speed setting if vertical lines are misaligned. |
turned on. | See Chapter 3 for information. |
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The print heads are | Run the Print Head Alignment utility. See Chapter 5 for |
misaligned. | instructions. |
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