Troubleshooting

Paper doesn't eject fully or is wrinkled.

Possible cause

Solution

If the paper doesn’t eject

Press the E load/eject button to eject the paper. Then make sure

fully, you may have set the

you select the correct paper size in your printer software. See

wrong paper size.

Chapter 3 for instructions.

 

 

If it’s wrinkled when it

See the paper specifications in Appendix B for ranges of paper

comes out, the paper may

thicknesses you can print with, as well as environmental

be damp or too thin.

requirements for storage.

 

 

Solving Miscellaneous Printout

Problems

If your printout results are not what you expected, try these solutions.

Characters are incorrect or garbled.

Possible cause

Solution

Your printer is not selected

Select your printer in your application or select it as the default

in your application or as the

Windows printer. See your Windows documentation or online

Windows default printer.

help for instructions.

 

 

Your printer is not selected

Select your printer in the Chooser as described in the Setup

in the Macintosh Chooser.

Guide.

 

 

Printing is stalled.

In Windows, delete the stalled print jobs in Spool Manager (in the

 

spooler for Windows NT). On a Macintosh, select the stalled print

 

jobs in Monitor3, or open the Extensions folder, EPSON folder,

 

and Spool folder; then delete any queued files. See Chapter 4 for

 

instructions.

 

 

The network cable is not securely connected.

Turn off your printer and computer. Then make sure the network cable is connected securely and meets the Ethernet card’s specifications.

Your video driver may be conflicting with the EPSON printer driver.

Change to a standard VGA driver (see your computer or video card documentation for instructions). If your printout is correct, your video driver is interfering with the printer driver. Contact your computer or video card manufacturer for an updated driver.

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