Troubleshooting

Paper doesn’t feed.

Try this

Then do this

Remove the stack of paper

Check that the paper isn’t:

from the printer.

Curled or creased.

 

Too old. (See Chapter 2 or your paper packaging for more

 

information.)

 

Loaded above the arrow on the left edge guide.

 

Jammed inside the printer. (If the S paper out light is flashing,

 

paper is jammed.)

 

Then reload the paper as described in the Setup Guide and in

 

Chapter 2, making sure the left edge guide is adjusted to fit the

 

paper’s width.

 

 

Multiple pages feed at the same time.

Try this

Then do this

 

 

Remove the stack of paper from the printer.

Make sure the paper isn’t too thin (see the paper specifications in Appendix B).

Fan the edges of the stack of paper to separate the sheets.

Reload the paper as described in the Setup Guide and in Chapter 2.

If too many copies of a page or document are printing, check the Copies settings in both the printer software and your application program. See Chapter 1 for more information.

Paper jams inside the printer.

Try this

Then do this

 

 

Turn off your printer, open the cover, and remove all the paper that’s inside, including any little pieces that may have torn off.

Load more paper in the printer, following the instructions in the Setup Guide and in Chapter 2. If your paper jams frequently, make sure you:

Use smooth, high-quality paper, loaded printable side up.

Fan the stack and then even the edges before loading it.

Load paper beneath the arrow mark on the left edge guide.

Adjust the left edge guide to fit the width of your paper.

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