| Troubleshooting | |
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Possible cause | Solution |
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The loaded paper is | Remove the paper and reload a new stack with the printable side |
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damaged, old, or dirty. | face up. See Chapter 2 for instructions. | |
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The ink cartridges are low | Check the B black and A color ink out lights to see which |
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on ink. | cartridge you may need to replace. See Chapter 5 for instructions. | |
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The printed image is blurry or smeared.
Possible cause | Solution |
The paper thickness lever is | Set the paper thickness lever to the + position and try printing |
in the 0 position. | again. See Chapter 2 for instructions. |
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The paper is damp or the | Remove the paper and reload a new stack with the printable side |
printable side is face down. | face up. See Chapter 2 for instructions. |
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You loaded special media | Follow the special media loading instructions in Chapter 2 and on |
without a support sheet. | the paper packaging for media that require support sheets. Also |
| try loading your media one sheet at a time. |
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You tried to print on | Make sure your paper or media meets the specifications listed in |
cardboard or other | Appendix B. If your printouts are still blurry after you change |
paper, clean the print heads as described in Chapter 5. | |
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The Media Type setting | Make sure the Media Type setting matches the paper you’re |
doesn’t match the loaded | using. See Chapter 1 for instructions. |
paper. |
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Ink has leaked inside the | Clean carefully inside the printer to remove spilled ink. See |
printer. | Chapter 5 for instructions. |
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You’re using the High | Turn off High Speed following the instructions in Chapter 3. Run |
Speed and MicroWeave | the Print Head Alignment utility following the instructions in |
settings with a misaligned | Chapter 5. |
print head. |
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The resolution of your | If a photographic image looks grainy or rough, try using the |
image is too low. | PhotoEnhance 2 (PhotoEnhance on Windows 3.1) setting to |
| improve the printed quality. See Chapter 3 for details. |
| Increase the image resolution using your image editing software, |
| or decrease the size of the image. |
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