Troubleshooting

The printer software installed with Windows 3.1 doesn’t work correctly after you upgrade to Windows 98 or Windows 95.

Possible cause

Solution

Your printer software is not

After installing Windows 98 or Windows 95, uninstall the printer

set up correctly for

software as described on page 6-17, then reinstall the printer

Windows 98 or

software, as described in the Setup Guide.

Windows 95.

 

 

 

After you install your printer software, you see the Windows 95 or Windows 98 New Hardware Found window.

Possible cause

Solution

An operating system error

Click Do not install a driver, and then click OK. Never select any

has occurred.

other option on the New Hardware Found window.

 

 

You see a spooling error message (Windows).

Possible cause

Solution

 

 

If you see error messages or printing is very slow, the problem may be caused by temporary files (Windows 3.1 only).

Change the Spool Manager default directory (Windows 3.1 only), following the instructions in Chapter 4.

Your hard drive is too full.

Delete unnecessary files to make room on the drive.

Your computer doesn’t

Try one of the following:

have enough memory for

Reduce the resolution of your image.

the file you’re printing.

Select fewer colors or a lower resolution for your display or

 

monitor.

 

Add more memory to your computer.

 

 

You see a memory error message (Macintosh).

Possible cause

Solution

 

 

You need to increase the memory allocation for your application, EPSON Monitor3, or both.

Choose Get Info from the File menu when the application is active or EPSON Monitor3 is selected and increase the memory requirements. See Chapter 4 for more information. If that doesn’t work, turn off background printing if it’s on (you won’t be able to use Monitor3).

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