Problems with Paper FeedingPaper doesn’t feed.

Remove the paper and check that it:

Isn’t curled or creased

Isn’t too old

Isn’t loaded above the arrow on the left edge guide

Isn’t jammed inside the printer. (If the S paper out light is flashing, paper is jammed.)

Reload the paper and don’t set the left edge guide too tightly.

Too many copies are printing.

Make sure the Copies settings in the printer software and your application aren’t both set for multiple copies.

Paper doesn’t eject fully or is wrinkled.

If the paper doesn’t eject fully, you

may have set the wrong paper size. Press the E load/eject button to eject the paper. Then select the correct paper size in your application or printer software.

If it’s wrinkled when it ejects, the paper may be damp or too thin.

If you’re ejecting roll paper, carefully follow the steps in “Removing and Storing Roll Paper” on page 21.

If you’re loading roll paper, carefully follow the steps on page 19.

Paper jams inside the printer.

Press the E load/eject button, turn off your printer, open the cover, and remove all the paper that’s inside, including any small pieces that may have torn off.

If your paper jams frequently:

Use smooth, high-quality paper, loaded printable side up.

Fan the stack and then even the edges before loading it.

Don’t load paper above the arrow mark on the left edge guide.

Place the paper against the right edge guide and slide the left edge guide against your paper.

Multiple pages feed at once.

Remove the paper, then:

Make sure the paper isn’t too thin.

Fan the edges of the stack of paper to separate the sheets, then reload the paper as described on page 6.

Make sure the edge guides fit against the paper, but not too tightly.

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