Problems and Solutions
Setup and Software Installation Problems
The printer makes noise after ink cartridge installation.
■When you install ink cartridges, the printer must charge its print head for a minute or so. Wait until it’s finished (the green P power light stops flashing) before you turn off the printer, or it may use excess ink the next time you turn it on.
■Make sure the ink cartridges are inserted completely and no packing material remains in the printer. Turn off the printer, wait a moment, then turn it on.
You’re having problems installing or using the printer software.
■Make sure your printer is turned on and its cable is securely connected at both ends. Follow the installation steps on the Start Here sheet or on page 67, and make sure your system meets the requirements; see page 87.
■Close other programs, including screen savers and virus protectors, and install again.
■If the SP 960 icon doesn’t appear in the Macintosh Chooser, you may have an extension conflict. Turn off any unnecessary extensions and restart.
■If you see an error message with Windows 2000, you may not have software installation privileges. Contact your System Administrator.
■If you’re using Windows and the USB port, make sure your system was not upgraded from Windows 95; the USB driver may not install correctly.
■Make sure the USB Controller is working properly in Device Manager. See your Windows help system for details.
■If you’re printing over a network, see your Reference Guide in the EPSON Printer Information Center for instructions on configuring your printer for use on a network.
■In Windows, make sure your printer is selected as the default printer.
Solving Problems 77