Scanning Problems

Operation Problems

If you have problems scanning check your:

■Interface connections

■Computer setup and software installation

■Software instructions for scanning steps

Check the Start Here sheet to see if you set up your CX11N correctly. Also, check your computer and software documentation for possible solutions.

Problem

Solution

 

The product does not

• Wait until the Print light stays on in green (ready for scanning).

 

scan

• Your CX11N may not work properly if you use a USB cable

 

 

other than the one supplied by Epson. Use the USB cable that

 

comes with your CX11N.

 

• The product may not work properly when connected to the

 

computer through more than one USB hub. Connect the

 

product directly to the computer’s USB port or through one

 

hub only.

 

 

 

Pressing the Start

• Make sure EPSON Scan, EPSON Creativity Suite, and Presto!

button does not start

PageManager are installed on your computer.

scanning

• For Windows XP users:

 

 

From the Start menu, select Settings, then Control Panel.

 

Double-click Scanners and Cameras, then right-click EPSON

 

AL-CX11 and select Properties from the pop-up menu. Click

 

the Events tab and make sure EPSON Scan is selected as the

 

application for the Scan Button event.

 

• For Windows Me, 98, and 2000 users:

 

Click the Events tab in the Properties window in the Printers

 

utility and make sure the Disable device events check box is

 

clear. Also, make sure the correct button is selected in the

 

Scanner events list box, and the correct application in the Send

 

to this application list is selected.

 

• For Mac OS X users:

 

In Classic mode, the x B&W Start or x Color Start button is

 

disabled. Quit Classic mode.

 

 

 

 

Scanning Problems 105