Problems Using the Scanning Software

Problem

Solution

You cannot start

• Make sure the CX11N is turned on.

EPSON Scan

• Turn off the CX11N and your computer, and check the

 

 

connection between them.

 

• Make sure the CX11N is selected in your application software.

 

• In the Windows Device Manager menu, make sure CX11N

 

appears under Imaging devices hardware type without a

 

question (?) or an exclamation (!) mark, or as an Unknown

 

devices hardware type. If so, uninstall EPSON Scan, then

 

reinstall it following the instructions in your Start Here sheet.

 

 

The scanner software

• For Windows users:

does not work

Double-click the Scanners and Cameras icon in the Control

properly

Panel. Delete the CX11N icon and reinstall EPSON Scan as

 

described in your Start Here sheet.

 

• Make sure your computer meets the system requirements on

 

page 129 and for the software you are using.

 

• Make sure the computer has enough memory for your

 

software. If it does not, see your software and computer

 

documentation for instructions on freeing up available memory

 

or upgrade your RAM.

 

 

Scan Quality Problems

Problem

Solution

Your original is not

• Make sure the document is placed on the document table with

scanned or only a

the side to be scanned facing down.

few dots appear as

• When scanning with the Black&White setting in Home Mode

the scanned image

or Professional Mode, adjust the Threshold setting.

 

 

 

Black vertical lines

Make sure the transportation lock on the left side of the

appear on the

document table is set in the unlocked position.

scanned image or the

 

image is all black

 

 

 

Straight lines in your

Make sure the document is perfectly straight on the document

original come out

table. Align the vertical and horizontal lines with the scales at the

jagged in the scanned

top and side of the document table.

image

 

 

 

106 Solving Problems