Where To Get Help

Epson Technical Support

Epson provides these technical support services:

Internet Support

Visit Epson’s support website at http://support.epson.com and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative

Before you call for support, please have the following information ready:

■Product name (Epson AcuLaser CX11N or CX11NF)

■Product serial number (located on the back of the printer)

■Proof of purchase (such as a store receipt) and date of purchase

■Computer configuration and operating system version

■Description of the problem

Then call:

■U.S.: (562) 276-4350, 6 am to 6 pm, Pacific Time, Monday through Friday and 7 am to 4 pm, Saturday.

■Canada: (905) 709-2170, 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Purchase Supplies and Accessories

You can purchase genuine Epson toner cartridges and paper from an Epson authorized reseller. To find the nearest reseller, please call 800-GO-EPSON

(800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).

Other Software Technical Support

Software

Telephone/Fax

Online and E-mail

 

 

 

OfficeReady Essentials

(617) 441-3171

www.kmt.com

 

8:30 AM–5:30 PM, Pacific

support@kmt.com

 

Time, Monday–Friday

 

 

Fax: (617) 344-5992

 

 

 

 

Presto! BizCard

(510) 445-8616

www.newsoftinc.com

Presto! PageManager

Fax: (510) 445-8601

contactus@newsoftinc.com

 

 

 

128 Solving Problems