Epson EPL-C8000 8-10

8-10 Troubleshooting

Cardinal U/G

Rev. C

A5 size CHAPTER8.FM

11/6/98 Pass 0

LProof Sign-off:

Kimura _______

Nishi _______

Hoadley _______

2. Grasp the handle of the fuser oil roll and remove it.

cCaution:

❏Do not touch the fuser, which is marked CAUTION!

HIGH TEMPERATURE. If the printer has been in use,

the fuser can be very hot.

❏Reattach the fuser oil roll as soon as you clear any

jammed paper.

❏The roll should be always kept horizontally. Do not tilt

or place it against something. Doing so can cause oil

leakage and reduced print quality.

Handle

Contents

Main Where to Find In formation Unpacking Guide Setup Guide User's Guide (this manual) Quick Reference User's Guide Color Laser Printer Page Contents Chapter 1 Getting to Know Your Printer Chapter 2 Control Panel Function iv Chapter 3 Paper Handlin g Chapter 4 Functions of the Printer Driver Chapter 5 Using EPSON St atus Monitor 2 Chapter 6 Using Options Chapter 7 Maintenance and Transportation vi Chapter 8 Troubleshooting Appendix A Technical Specifications Appendix B Symbol Sets Appendix C Command Summary viii Safety Precautions Page Warnings, Cautions, and Notes w c Page Chapter 1 Getting to Know Your Printer 1-2 Printer Parts Getting to Know Your P rinter 1-3 1-4 Options and Consumable Products Options Consumable products 1-6 Controlling the Printer Accessing the printer driver The Control Panel Page Chapter 2 Control Panel Function 2-2 The Control Panel Overview Display Indicator Lights Buttons 2-4 Page 2-6 When to use SelecType SelecType Buttons Using the buttons in SelecType Mode 2-8 SelecType menus Test Menu Emulation Menu Printing Menu Tray Size Menu Config Menu 2-10 Setup Menu Parallel Menu AUX1 Menu / AUX2 Menu LJ4 Menu GL2 Menu ESCP2 Menu FX Menu I239X Menu 2-12 Using the OneTouch Modes OneTouch mode 1 Paper Source Page Size Manual Feed OneTouch mode 2 RITech Copies MP Tray Size Out Bin Understanding SelecType Settings Test menu Status Sheet Color Test Sheet LJ4 Font Sample,ESCP2 Font Sample, FX Font Sample, I239X Font Sample Emulation menu Printing menu 2-16 Paper Source Page Size Wide A4 Orientation Copies Manual Feed Resolution Skip Blank Page 2-18 Tray Size menu MP Tray Size LC1 Size LC2 Size / LC3 Size / LC4 Size Config menu RITech Toner Save 2-20 Top Offset Left Offset Size Ignore Auto Cont Page Protect Image Optimum Paper Type 2-22 Setup menu Interface Time Out Standby Lang Printer Name Y Toner / M Toner / C Toner / K Toner Page Count Parallel menu Speed Bi-D Buffer Size AUX1 menu / AUX2 menu Buffer Size LJ4 menu 2-26 Font Source Font Number Pitch Height SymSet Form Source SymSet GL2 menu GL-Mode Selects whether the emulation is similar to the GL/2 or the HP LaserJet 4 emulation of the GL/2. Page 2-30 Before you start printing in the GL/2 mode Control Panel Function 2-31 ESCP2 and FX menus 2-32 Font Pitch Condensed T. Margin Auto CR Auto LF Bit Image ZeroChar 2-34 I239X menu Code Page Alt.Graphic Character Set Chapter 3 Paper Handling 3-2 Available Paper EPSON Special Media General Paper 3-4 Paper that should not be used Priviously printed paper 3-6 A5 size CHAPTER3.FM Paper Sources This section describes the combinations of paper sources and paper types. MP Tray Paper Handling 3-7 A5 size CHAPTER3.FM Standard Lower Paper Cassette Unit 250 Sheet Lower Paper Cassette Unit A3W Large Capacity Paper Unit This unit has three paper cassettes. E ach can be loaded with the following paper sizes. 3-8 Selecting a Paper Source Auto selection Manually loading paper 3-10 Output trays Face-down Tray Face-up Tray 3-12 How to select an output tray Loading Paper Loading in MP tray Page 3-14 Loading the paper cassette 3-16 c 3-18 Page 3-20 Printing on Special Paper Media EPSON Color Laser Transparencies Page 3-22 Envelopes Labels 3-24 Thick Paper Loading non-standard paper size Chapter 4 Functions of the Printer Driver 4-2 The Printer Software Accessing the Printer Software 4-4 Using the Automatic Setting Using the Predefined Settings 4-6 Customizing the Print Settings 4-8 Saving your settings Making the Media Type Setting Modifying the Printout Style 4-10 Using the Layout menu Zoom Options Print Layout Watermark Offset 4-12 Using the Overlay menu Chapter 5 Using EPSON Status Monitor 2 5-2 About the EPSON Status Monitor 2 Utility Installing EPSON Status Monitor 2 Accessing EPSON Status Monitor 2 5-4 Checking Printer Status Information Using the EPSON Status Monitor 2 window Installed Printers list Page 5-6 Printer menu View menu 5-8 Settings menu Help menu Using the Printer Status window Current Status menu Consumables menu 5-10 Printer Information menu Making Monitoring Prefer ence Settings Turning on background monitoring Using the background monitoring icon Page Chapter 6 Using Options 6-2 250 Sheet Lower Paper Cassette Unit A3W Large Capacity Paper Unit 6-4 Memory Module ROM Module Interface Cards EPSON RIP Station 5000 Series II Page Chapter 7 Maintenance and Transportation 7-2 Replacing Consumable Products Precautions when replacing consumable products Replacement messages 7-4 Toner cartridge Handling precautions 7-6 Replacing a toner cartridge Page 7-8 Page 7-10 Fuser oil roll Replacing the fuser oil roll Page 7-12 Photoconductor unit 7-14 Replacing the photoconductor unit Page 7-16 Page 7-18 Waste toner collector Replacing the waste toner collector 7-20 Cleaning the Printer Cleaning the outside of the printer Cleaning the paper path roller 7-22 Transporting the Printer For long distances For short distances When you move the printer only 7-24 Maintenance and Transportation To move the printer together with the large capacity paper unit Page Page Chapter 8 Troubleshooting 8-2 Clearing Jammed Paper Error messages for paper jam Precautions for clearing jammed paper Clearing the paper cassette 8-4 Page 8-6 Clearing the MP tray Page Page Clearing the fuser unit 8-10 Page Page Clearing the output path cover Page Page 8-16 Problems and Solutions Operational problems The On Line The printer does not print and the On Line light is off. The On Line light is on but nothi ng prints. Perform the procedure described in Connecting to the computer in the Setup Guide 8-18 Printout problems The font selected with software commands won't print. Some or all of the printout is garbled or printed as asterisks Position of the printout is not correct Graphics don't print correctly 8-20 Print quality problems The background is dark or dirty. Black or white bands appear in the printout. Uneven print quality on the page Toner smudges 8-22 Missing areas on printed image Your paper may be moist or damp. Printing is sensitive to moisture Completely blank pages The printed image is light or faint 8-24 Non-printed side of the page is dirty Memory problems The message Need Memory appears on the control panel display. The message Image Optimum appears on the control panel display. 8-26 Paper handling problems Paper does not feed from the proper paper source. Error Messages 8-28 Page 8- 3 0 Page 8-32 Page 8-34 Resetting the Printer Reset Reset all Page Appendix A Technical Specifications A-2 Paper Available Paper Types Technical Specifications A-3 Paper type specifications Plain paper Envelopes A-4 Labels Thick paper EPSON Color Laser Transparenc ies Printable area Printer General Environmental A-6 Technical Specifications A-7 Mechanical Electrical A-8 Interfaces Parallel interface Technical Specifications A-9 nstrobe/HostClk DATA 1 to DATA 8 (bidirectional, but may always be an input if ECP or EPP mode is not supported) A-10 nACK/PtrClk/PeriphClk Busy/PtrBusy/PeriphClk Technical Specifications A-11 PError/AckDataReq/nAckReverse Set/Xflag A-12 nAutoFd/HostBusy/HostAck NC PeripheralLogicHigh Technical Specifications A-13 nInit/nReverseRequest nFault/DataAvail/nPeriphRequest A-14 nSelectIn/IEEE1284active GND CG +5V Using the ECP mode in Windows 95 A-16 Options and Consumables ] ) 250 Sheet Lower Paper Cassette Unit A3W (C81302 ) Toner cartridges Photoconductor unit A-18 Fuser oil roll Waste toner collector Appendix B Symbol Sets B-2 Introduction to Symbol Sets Symbol Sets B-3 A5 sizeAPPB.FM 11/6/98Pass 0 In LJ4 Emulation Mode Symbol set name Symbol set ID for ESC ( Available typefaces (see next page) B-4 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Symbol Sets B-21 International Set for ISO sets B-22 In ESC/P 2 or FX Modes Page Page Symbol Sets B-25 BRASCII Abicomp Italic B-26 International Character Sets Page B-28 In I239X Emulation Mode In EPSON GL/2 Mode Appendix C Command Summary C-2 Command Summary C-3 LaserJet 4 (LJ4) Emulation Commands Job control Page control Cursor positioning C-4 Font management Soft font creation Command Summary C-5 Raster Graphics Print model User-defined pattern management/creation Macros Status readback C-6 Programming hints PCL vector graphics switching / set-u p pic tu r e f rame GL/2 context commands Dual context extensions Polygon Group Character Group Line and fill attribute group C-8 Configuration and status group Command Summary C-9 ESC/P 2 and FX Commands ESC/P 2 mode General operation Paper feeding Page format C-10 Print position motion Command Summary C-11 Spacing Character handling C-12 FX mode Printer commands arranged b y topic Printer operation Data control Overall printing style Print size and character width C-14 Word processing User Defined Characters Command Summary C-15 PJL Commands C-16 I239X Emulation Commands Page format Printable area Line spacing Unit definition Text C-18 Bar code Auxiliary Functions Initialize Data input contro l AGM Mode Line spacing Paper feeding/print position motion Page Appendix D Working with Fonts D-2 Printer and Screen Fonts Working with Fonts D-3 Available Fonts LJ4/GL2 mode D-4 ESC/P 2 and FX modes Working with Fonts D-5 I239X mode D-6 Adding More Fonts Downloading fonts Selecting Fonts Appendix E Contacting Customer Support E-2 For United Kingdom and the Republic of Ireland users World Wide Web Contacting Customer Support E-3 Faxon EPSON Bulletin Board Service for latest drivers and utilities Customer and Warranty Support E-4 Pre Sales Enquiry Desk For Australian users EPSON FAXBACK EPSON Bulletin Board System Internet URL http://www.epson.com.au Contacting Customer Support E-5 For Singapore users E-6 For Hong Kong users Internet home page Electronic bulletin board system Technical Support Hotline Contacting Customer Support E-7 For Philippines users For Hong Kong Users Internet home page Electronic bulletin board system E-8 For Philippines Users F Map of SelecType Menus F-1 Appendix F Switching between SelecType Menus . . . . . . . . . . . . . . . . . . . . . . .F-2 Map of SelecType Menus Switching between SelecType Menus Page Page Glossary 5 Glossary 6 Glossary 7 8 Index IN-1 A B C L F G I J O P R IN-4 L S T V W