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Proof Sign-off:
Kimura _______
Nishi _______
Hoadley _______
Faxon EPSON
Contact Faxon EPSON faxback service for support information including
troubleshooting tips, switch settings, and driver information.
To use Faxon EPSON, call 01442 227332 in the UK or 0044 1442 227332 from
the Republic of Ireland using a touch-tone phone. You will be asked to follow
a simple routine to register your document request. Once you have entered
your telephone and fax numbers, Faxon EPSON wi ll fax a copy of the
document catalogue to your fax machine.
When you have found the documents that you need in the catalogue, call
Faxon EPSON again and enter the document ID numbers. The documents
will be faxed to you automatically.
Bulletin Board Service for latest drivers and utilities
You can call the EPSON Bulletin Board Service on 01442 227479 in the UK or
0044 1442 227479 from the Republic of Ireland. No membership is requir ed.
Make sure that your communications software is set to 8 data bits, 1 stop bit,
no parity bit, ANSI terminal m ode emulation, and a modem speed of up to
28.8 Kbps. Downloading protocols supported include Xmodem, Ymodem,
and Zmodem. See the documentation that came with your communications
software and modem for more information.
When you first connect to the Bulletin Board Service, you will be asked for
your name, company name, phone number, and a password (which you can
invent yourself).
Customer and Warranty Support
Our Customer and Warranty Support teams can be contacted by calling 0870
163 7766 in the UK or 0044 0870 163 7766 from the Republ ic of Irel and. The y
can provide the following services:
Technical information on installing, configuring, and operating your
EPSON products
Arranging for faulty EPSON products to be repair ed w ithin th e
warranty period
A full list of EPSON Customer and Warranty Support services is available
on the technical support section of our world wide web pages at http://
www.epson.co.uk/support/ and on Faxon EPSON faxback service in
document number 5085.