On a PC, release any print jobs that may be held in the EPSON Spool Manager. Start Spool Manager and click any job marked pending or held. Then open the Document menu and select Delete. Verify the EPSON Stylus COLOR II print queue is not held, open the Queue menu and click Hold if there is a checkmark beside the option.
On a Macintosh, release any print jobs that may be held in the EPSON Monitor2 utility. Click the upper right corner of the screen and select Monitor2 from the menu. Click any print job shown under Waiting and click Cancel Printing.
Make sure EPSON Stylus COLOR II is selected as the default Windows printer driver (PC driver) or is the last printer selected in the Chooser (Macintosh driver).
If you still get no output, try printing a demonstration page to see if the problem is with your printer; see Chapter 2 for instructions. If no demonstration page prints, you may have a problem with your printer; contact your EPSON dealer or an authorized EPSON servicer.
If the demonstration page prints, you may have a problem with your application software or your printer cable. Make sure your cable is connected securely and see your program’s documentation for troubleshooting information. On a PC, you can use the printer’s hex dump mode to pinpoint communication problems between the printer and a software program. To turn on hex dump mode, first turn off the printer. Then hold down the Load/Eject and Print Mode buttons, turn on the printer, and send a print job. The printer prints the exact codes it receives from the computer in hexadecimal format. Report the codes to your support technician.
Troubleshooting