Error Indicators

You can identify many common printer problems with the lights on your printer’s control panel. If your printer stops working and the lights are on or flashing, use the following table of panel light patterns to diagnose the problem, then follow the recommended corrective measures.

o= on, n = off, f = flashing

Lights

Problem and Solution

 

 

 

 

 

Paper Out

 

o S

 

 

No paper is loaded in

Load paper in the sheet

 

the printer.

feeder; then press the ELoad/

 

 

Eject button to turn this light

 

 

off. The printer resumes

 

 

printing.

 

 

 

 

The paper is not

Remove and reload the

 

loaded correctly.

paper; then press the E Load/

 

 

Eject button to turn this light

 

 

off.

 

 

 

 

Paper Jam

 

f S

 

 

Paper has jammed in

Take all the paper out of the

n B

the printer.

feeder, and reload the paper;

 

then press the E Load/Eject

n A

 

button to turn this light off. If

 

 

the light continues to flash,

 

 

turn off the printer and gently

 

 

pull all the paper out of the

 

 

printer. If it tears and pieces

 

 

remain inside the printer,

 

 

open the printer cover and

 

 

remove the pieces of paper.

 

 

Turn on the printer and try

 

 

again.

 

 

 

 

Ink Low (black ink cartridge)

f B

 

 

The black ink cartridge

Obtain a replacement black

 

is nearly empty.

ink cartridge (S020093).

 

 

 

6-2Troubleshooting