Problems Viewing Photos from Cards or Discs

ProblemSolution

You insert a card or CD, but you don’t see your photos in the Photo viewer screen.

Make sure your card or disc actually contains photos and that the files aren’t protected from viewing. Also check to see if your photo card is protected from viewing. Your card should be formatted for multi-session packet writing and your files contained in a DCF compatible folder structure. See page 77 and page 80 for details.

Your photos may not be in the correct format. They should be JPEG (not progressive JPEG) files with resolutions between

120 × 120 to 4600 × 4600 pixels. If your files are in this format and resolution range, look at them on a computer to see if you can see them there. If you can’t, they are probably corrupted.

Your photos don’t look right when you view them in the Photo viewer.

Make sure your photos are in JPEG (not progressive JPEG) format and are between 120 × 120 and 4600 × 4600 pixel resolution.

Check the TV’s Color Mode, Brightness, and other tone settings. Press the Color button on the remote control to cycle though the color modes. See page 60 to adjust the other tone settings.

Printing Problems

When the printer is out of paper or ink, or has another detectable problem, the TV displays an error message on the screen. Follow the on-screen instructions or the instructions on the sticker inside the printer door to solve these problems. If the error message contains an error code, write down the code number and contact EPSON as described below.

If loading paper or ink, locking the printer, or closing its door doesn’t solve the problem, try the solutions listed here.

Problem

Solution

Nothing is printed.

If you removed a digital photo card or CD that contained the

 

image you were printing, the TV cancels printing automatically.

 

Insert the card or disc and print again. For detailed steps, see

 

page 89.

 

You may have set up too many photos to print at one time. You

 

can send up to 15 photos or up to 3 captured images for printing

 

at one time. Each photo or image must be 3MB or smaller.

 

 

A blank page prints.

Your ink ribbon may need replacement. Obtain a Photo Printing

 

Packet and replace the ink cassette as described on page 105.

The printed colors are incorrect, smudged, or streaked.

Make sure you loaded the paper with the shiny side up. See page 89 for instructions.

Your ink ribbon may need replacement. Obtain a Photo Printing Packet and replace the ink cassette as described on page 105.

Make sure your photo or image is 3MB or smaller in size.

Printed colors can never exactly match the screen colors.

Paper is jammed in the printer.

If paper jams in the printer at the front, gently pull the paper out and try printing again.

If paper is still jammed in the printer, you may need to clear the jam from the back of the printer. Follow the steps beginning on page 120 to clear the jam.

Solving Problems 119