Clearing a Paper Jam

If paper becomes jammed in the printer, follow these steps to remove it:

1.Turn off the printer, open (or remove) the printer cover, and remove the paper guide.

2.If continuous paper is jammed in the printer, tear off the fresh supply at the perforation nearest the paper entry slot.

3.Gently remove any paper inside the printer, including any torn pieces. You can use the knob on the right side of the printer to help feed the paper out.

c Caution:

Use the paper feed knob to clear paper jams only when the printer is off. Otherwise, you may damage the printer or change the top-of-form or tear-off position.

4.Replace the printer cover and paper guide, and turn on the printer. Make sure the Paper Out light is not flashing and the Pause light is off.

Printing a Self Test

If you are having printing problems, you can run the printer’s self test to help you determine whether the printer or the computer is causing the problem. If the self test results are satisfactory, the printer is working properly and the problem may be caused by your printer driver settings, application settings, computer, or interface cable. (Be sure to use a shielded interface cable.)

If the self test does not print properly, there is a problem with the printer. See the Reference Guide for possible solutions to the problem.

You can print the self test using either single sheets or continuous paper. Use paper that is at least 8.25 inches (210 mm) wide.

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