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Epson LX-300+II Where To Get Help, Purchase supplies and accessories, Internet support, Speak to a support representative, (562), (905), www.epson.ca, www.epsonstore.com

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Where To Get Help

If your Epson printer is not operating properly and you cannot solve the problem using the troubleshooting information, see the support information below.

Internet support

Visit Epson’s support website at http://support.epson.com and select your printer for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Speak to a support representative

Before you call for support, please have the following information ready:

❏Product name (Epson LX-300+II)

❏Product serial number (located on the back of the printer)

❏Proof of purchase (such as a store receipt) and date of purchase

❏Computer configuration

❏Description of the problem

Then call:

❏U.S.: (562) 276-4322, 6 AM to 6 PM, Pacific Time, Monday through Friday.

❏Canada: (905) 709-2170, 6 AM to 6 PM, Pacific Time, Monday through Friday.

Toll or long distance charges may apply.

Purchase supplies and accessories

You can purchase ribbon cartridges and other accessories from an Epson authorized reseller. To find the nearest reseller, call

800-GO-EPSON (800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canada sales).

Troubleshooting 43

Contents

Page Page Contents Introduction 1 Setting Up the Printer 2 Paper Handling 3 Using the Control Panel 4 Troubleshooting Purchase supplies and accessories 5 Product Information Introduction Options Page Setting Up the Printer Unpacking the Printer Choosing a Place for the Printer Assembling the Printer Page Page Connecting the Printer USB IEEE1284 (Parallel) RS-232C(Serial) Note: 12Setting Up the Printer Installing the Printer Software For DOS programs Viewing the On-screen Reference Guide Paper Handling Printing on Continuous Paper Printing with the push tractor Page Page Removing a printed document from the push tractor Switching between continuous paper and single sheets Printing with the pull tractor Page Page Adjusting the top-of-formposition LF/FF D Load/Eject U The printer has a minimum and a maximum After you set the Your Advancing paper to the tear-offedge Using the Tear Off button Advancing paper to the tear-offposition automatically Adjusting the tear-offposition Printing on Single Sheets Page Printing on Special Paper Adjusting the paper thickness lever Multipart forms Labels Envelopes Page Using the Control Panel Buttons and Lights 1 Tear Off (Font) lights 2 Tear Off (Font) button 3 LF/FF button 4 Load/Eject button 5 Pause button 6 Paper Out light 7 Pause light Selecting a Built-inFont Changing the Printer’s Default Settings Using Default Setting mode Restoring the printer’s default settings Page Troubleshooting Using the Error Indicators 40Troubleshooting Clearing a Paper Jam Printing a Self Test Page Where To Get Help Internet support Speak to a support representative Purchase supplies and accessories Page Product Information Safety Information Hot Parts Caution Symbol Important Safety Instructions FCC Compliance Statement for United States Users WARNING For Canadian users Declaration of Conformity Epson America, Inc., Limited Warranty What Epson Will Do To Correct Problems: What This Warranty Does Not Cover: